Dealing with a Very difficult customer
Business Telephone Banker Customer Service (Former Employee) – Arlington, TX – August 25, 2016
I got a call one day while on the phone with a lady who came in immediately on fire! Money had been taken from her account from a vendor that she had already canceled with. I tried speaking, however, she cut me off, cursed me out, and told me to shut up. I listened very well to her problem and at the end I was more than happy to help her without getting angry. At the end of the call she thanked me, and apologized for everything. That made me feel wonderful. I was happy that I was able to help solve her problem.
A typical day for me was immedielty taking called, taking 3 breaks, and a lunch. The hardest part was when calls were flooding in when the system shut down for 2 days, I did learn to have thick skin however and just make sure to stay calm in every situation.
Great pay, long lunches, benefits, paid vacation