Mobile Support Engineer (Current Employee) – Lansing, MI – September 8, 2016
I worked in PGDS, a branch of Jackson's IT infrastructure department for about 4 years and it definitely has it's downs. The management loves to play office politics and favoritism, so much so that I at some points would literally have nothing to do, which isn't too bad when you make 60k a year but it gets old real quick. Once management pegs you as a favorite or not, it's all up or downhill from there. You'll either get tons of rewarding work, learn lots of cool stuff or you'll get completely shafted, never picked to do anything and never advanced at all. They will literally sit back and watch you rot until you decide to quit.
Supervision (Former Employee) – Invest,Tampa,Fl – July 12, 2016
Worst place I have ever worked.Management lacks the most important quality-people skills.They try to intimidate and harass people who are not part of their draconian crowd.They promote unqualified people who have no idea what they're doing and do not have common social skills or sense.There are dinosaur managers like in the Operations Dept who are nearing retirement and do not really care what's happening around them which leads to internal discontent and confusion.The company has really gone downhill since 2009 when the present,cocky CEO started.They grade your phone calls on a pompous system generated from Jackson in East Lansing.Work quality,punctuality mean nothing,just follow their phone script and you will be ok.The workload is crazy,you're Set up to fail.Micromanagers permeate the whole lousy place.They're Typical liberals,either you agree with their egregious disregard for people or you are singled out as a troublemaker.
I repeat,WORST PLACE I EVER WORKED.STAY AWAY.ITS NOT WORTH THE HEADACHE AND FRUSTRATION THAT IS EVER PRESENT DAILY
Client Service Advocate (Former Employee) – Lansing, MI – June 13, 2016
If you're looking to get SerIes 6 and 7 FINRA registered, Jackson is a good stopping point. I've worked in call center environments in different capacities for over 10 years, and never have I experienced a place like Jackson. Very little room for advancement OUTSIDE of the Service Center, even with an advanced degree. If you do apply for an internal position, you're required to notify your current manager, which results in excessive harrassment in an effort to thwart your aspirations. High management turnover, constant turnover of call reps, probably because they hire people with advanced degrees and only want to start their pay at $15 and some change. The compensation is laughable for the amount of information you're required to know and the level of quality expected on every call. The Lansing office received huge tax breaks for their recent expansion, but none of those savings were rolled down to the employees. Pay increases during annual reviews are minimal, breaks and lunches are taken away during peak call seasons, and they couldn't care less about a work/family balance.
I would NEVER recommend this company to anyone. Save your sanity. I'm so glad I left!
Senior Trade Desk Associate (Former Employee) – Denver, CO – January 19, 2017
Highly visible position, lots of exposure to other departments and upper management. Good management team. Close knit and fun unit to work with, although it could be stressful at times, having fun and understanding co-workers can go a long way...
Broker Assistant (Former Employee) – Torrance, CA – November 17, 2016
great place to work and the people were wonderful. I learned a lot from this job. The benefits were awesome and so was the whole environment. My managers were the best and were easy to work for. I miss them.
Strategic Support Associate (Current Employee) – Franklin, TN – November 27, 2016
This is a great job for students, especially graduate students! They provide an enormous amount of flexibility. My program often has events that pop up with little notice and Jackson is great at accommodating my schedule.
Administrative Assistant to Vice President (Former Employee) – Lansing, MI – January 6, 2013
Jackson National Life was initially were I laid the foundation for my administrative career. I started as a typist in Customer Service department and worked my way through the ranks to my final position as Administrative Assistant to Vice President of Broker Management. I appreciate those at JNL who gave me the opportunity to grow in my profession.
flexibility in my schedule, new state of the art building, friendly people.
advancement to a senior level assistant level were not likely to open any time soon.
Wholesaler (Current Employee) – Denver – July 12, 2012
The Denver and Nashville call centers are primarely comprised of recent college graduates hired through the CDP program. The professionalism, or lack of, and the college fraternity atmosphere make this not a friendly firm for many people. The pay scale for this sales force of approximately 200+ has been reduced over time and will most likely continue to be reduced due to forecasted lack of demand for their current product.
3 years ago the Jackson sales desk was a sales culture where wholesalers could earn significant incomes if they did their job right. Over time though that changed. Why pay an industry veteran 85K / year when you can pay a college grad rookie 50K?
Currently Jackson is going for broke with the new Elite Access product. Turnover is high and probably will increase. No word on layoffs as this is not confirmed, however this might not be the best time to work for Jackson as they are struggling to survive in a market where stockholders fear living and death benefits on Variable contracts.
Strategic Support Associate (Current Employee) – Lansing, MI – January 10, 2014
I work in multiple business units at Jackson National Life. They are a great company to work for! I have worked for Jackson for 4 years and I am 100% work at home. They allow me a flexible schedule and the management is very understanding of my limited availability. This company is great for people working and going to school.
set your own schedule/ WAH access
Compensation is not industry standard/ upward mobility is limited
Processor I (Current Employee) – Lansing, MI – July 9, 2014
Jackson has great hours and with lots of opportunities for voluntary overtime. I enjoy my co-workers and the culture at Jackson is a positive one. The management is generally understanding and facilitating to employees attempting to moving up within in the company.
Reissue Clerk (Former Employee) – Lansing, MI – May 10, 2013
There was always work to do, and I was on a strict timeline. Because agents were working on strictly commission, I needed to be able to get everything to them as quickly as possible so clients could complete any necessary medical tests or arrange whatever was needed so the underwriting process could take place. I was trained as an underwriter and could underwrite up to $50,000.00 policies on my own without sending policies to senior underwriters. Management in some cases could be "clueless" with regard to what was needed to happen before a policy could be reissued. As in most places of employment there were co-workers that were great to work with, and others not so much. But whatever was asked of me and whoever I had to work with, I did so without question. The most enjoyable part of the job was actually learning new things and being promoted without even knowing that someone in another department thought so highly of me and my work ethic that they personally requested me. All-in-all I enjoyed working for the company.
Client Service Representative (Former Employee) – Lansing, MI – January 10, 2013
This company invests a lot in their employees. It provides individual work stations equipped with computers, head-sets, phones, files, fax, and any other items needed to complete your work. The insurance and benefits and bonuses were nice and the Monday thru Friday work week provided a fantastic life and work balance.
investment in equipment, bonuses, insurance, short and long term disability, interesting and informative work that was relevant and helpful to your own personal life.
tied to a computer work station for the duration of your shift