It was a fun work place to work and the work hours were flexiable
Licensing Specialist (Former Employee) – Okemos, MI 49283 – February 11, 2014
It has been so long ago. I remember I learned so much about the police and procedures for license agents to sell products for the company. There was nothing to hard about the job and enjoyable moments the is meeting new people.
Multi billion dollar company, leader in financial planning
Financial Disbursements Processor (Former Employee) – Lansing, MI – June 3, 2017
The working area is great. Excellent cafeteria with great food and choices. Loved the salad bar. Great co-workers for the most part. Very good benefits. Raises are based on your own performance as well as bonuses annually.
Customer Service (Current Employee) – Lansing, MI – May 8, 2017
I've been here for 12 years and in that time the company has definitely grown but their appreciation for their employees has dropped. They do provide great benefits and the pay, depending on the department you are in, is great but the way they treat you is disrespectful. If you work in the Call Center you NOT get a lunch. Instead you are told to eat when you are not on a call. Well that is never. The phones are always ringing. You get 5 minute breaks to scarf your food down. The compensation for you hard work on skipping your lunches is rewarded by an ice cream sandwich. WOW. HR is to be desired. Their hiring process is a disgrace. The Data Center of the company is a terrible place to work. You will not have a life. Rotating schedules from front end of the week to back end of the week to nights to days. Management will always say you are not doing enough but will have no problem trusting you to work alone. Also they could care less about your personal life. If you call in they make it a point to know why and treat you with disrespect if you don't tell them. A lot of favoritism. I myself am looking to leave ASAP. The company has changed.
Client Service Representative (Former Employee) – Lansing, MI – April 12, 2017
I went through 3 months of training to become a Client Service Advocate. I passed all my test and did good with assessments. Unfortunately because I had a lien on my record from almost 7 years ago I was not allowed to take the Series 6 test that is required. I knew people that had DUIs on their record that they allowed to pass through. It was difficult to get the documentation from the court because it was so old. The management didn't really care about that and didn't try to find me a new position and there were some available. But now I'm at a job making almost $20 a hour doing something I love so it worked out perfectly.
Senior Trade Desk Associate (Former Employee) – Denver, CO – January 19, 2017
Highly visible position, lots of exposure to other departments and upper management. Good management team. Close knit and fun unit to work with, although it could be stressful at times, having fun and understanding co-workers can go a long way...
Strategic Support Associate (Current Employee) – Franklin, TN – November 27, 2016
This is a great job for students, especially graduate students! They provide an enormous amount of flexibility. My program often has events that pop up with little notice and Jackson is great at accommodating my schedule.
Broker Assistant (Former Employee) – Torrance, CA – November 17, 2016
great place to work and the people were wonderful. I learned a lot from this job. The benefits were awesome and so was the whole environment. My managers were the best and were easy to work for. I miss them.
Mobile Support Engineer (Current Employee) – Lansing, MI – September 8, 2016
I worked in PGDS, a branch of Jackson's IT infrastructure department for about 4 years and it definitely has it's downs. The management loves to play office politics and favoritism, so much so that I at some points would literally have nothing to do, which isn't too bad when you make 60k a year but it gets old real quick. Once management pegs you as a favorite or not, it's all up or downhill from there. You'll either get tons of rewarding work, learn lots of cool stuff or you'll get completely shafted, never picked to do anything and never advanced at all. They will literally sit back and watch you rot until you decide to quit.
Supervision (Former Employee) – Invest,Tampa,Fl – July 12, 2016
Worst place I have ever worked.Management lacks the most important quality-people skills.They try to intimidate and harass people who are not part of their draconian crowd.They promote unqualified people who have no idea what they're doing and do not have common social skills or sense.There are dinosaur managers like in the Operations Dept who are nearing retirement and do not really care what's happening around them which leads to internal discontent and confusion.The company has really gone downhill since 2009 when the present,cocky CEO started.They grade your phone calls on a pompous system generated from Jackson in East Lansing.Work quality,punctuality mean nothing,just follow their phone script and you will be ok.The workload is crazy,you're Set up to fail.Micromanagers permeate the whole lousy place.They're Typical liberals,either you agree with their egregious disregard for people or you are singled out as a troublemaker.
I repeat,WORST PLACE I EVER WORKED.STAY AWAY.ITS NOT WORTH THE HEADACHE AND FRUSTRATION THAT IS EVER PRESENT DAILY
Client Service Advocate (Former Employee) – Lansing, MI – June 13, 2016
If you're looking to get SerIes 6 and 7 FINRA registered, Jackson is a good stopping point. I've worked in call center environments in different capacities for over 10 years, and never have I experienced a place like Jackson. Very little room for advancement OUTSIDE of the Service Center, even with an advanced degree. If you do apply for an internal position, you're required to notify your current manager, which results in excessive harrassment in an effort to thwart your aspirations. High management turnover, constant turnover of call reps, probably because they hire people with advanced degrees and only want to start their pay at $15 and some change. The compensation is laughable for the amount of information you're required to know and the level of quality expected on every call. The Lansing office received huge tax breaks for their recent expansion, but none of those savings were rolled down to the employees. Pay increases during annual reviews are minimal, breaks and lunches are taken away during peak call seasons, and they couldn't care less about a work/family balance.
I would NEVER recommend this company to anyone. Save your sanity. I'm so glad I left!