Pros: fast paced, community service oriented employer, interactions with the public, commradere amongst employees
Cons: short breaks or cancelled breaks, lack of accountability, little flexibility
I am forever grateful to have been hired in at Jackson National Life. I started at the company with very little knowledge regarding investments and Insurance but am a quick learner and now service variable, fixed and index policies for new and existing business. My main objective is to field calls from policy owner, agents others with interest in the annuities held at Jackson. I also help service the STARS calls, which is a designation for agents who's books of business total over 1 million in assets each year. I also am a member of the Dedicated Resource Group servicing internal customer calls and answering product and procedural questions. Recently, I have also helped with testing a new program called GENIUS that is aiming at making policy specific information easier to capture.
At first, the management style was hard to muster. In the insurance and annuities business, regulations and guidelines are always changing and it's hard for management to present this information in an organized manner. After a few months, however, I became a walking encyclopedia of regulations and tax codes and now see it as a challenge to absorb and understand all the changes.
The favorite part of my day is speaking with the policy owners themselves. It can be difficult sometimes to describe products this complex, however, when it finally clicks and they actually understand the policy and benefits they elected, it feels pretty amazing. Especially after speaking with someone who has not only tried speaking with their agent several times but as well as other Jackson employees and you are the one – more... who is able to present information in a way they they understand and retain.
THe least favorite part of my job is the lack of accountability. With so much time dedicated to the phone, especially with Jackson being ranked number 1 in customer service in the financial industry, any complaints or concerns get passed on to other departments. Because of this, it is also difficult to pay special care to certain agents or owners having a difficult time and I would like the opportunity to be more engaged with the people I speak with day in and day out as well as play a more active role in content administration within Jackson.
I've learned so much working for Jackson National Life. I've found that I love the financial services industry and hope to further my career through schooling and additional job opportunities. With the negative light shone on the industry amidst recent scandals, I would like the opportunity to prove to the public that there are people in the financial industry who really care about you and your future. – less