Agency Sales and Support
James Stone Agency for American Family Insurance - Conyers, GA

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Job Description
Location: Covington, GA

Company Overview
At American Family Insurance, we understand there is more to insurance than the policy and that people matter most. That’s why our strong network of nearly 4,000 independent contractor agents and more than 8,200 employees works so hard to understand the needs of our diverse customers.

Our service commitment means working with our customers and offering responsive and knowledgeable service beyond the sale. It means providing fast and fair claims handling. Ultimately, it means helping to ensure our customers’ peace of mind through financial protection and personal attention.

Job Description

Our Agency Support personnel maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, you’ll have opportunities to help people find the right coverage for their insurance needs! You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.

Some of the job duties and qualifications for the position include:

  • Customer Relations
  • Sales and Marketing
  • Agency Operations

Job Requirements
Job Requirements
Qualified candidates will possess:

  • Outstanding customer service and people skills
  • Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
  • Organization, prioritization, and multi-tasking skills
  • Demonstrated oral and written communication skills
  • PC skills; experience with Windows-based computer applications a plus
  • Ability/desire to work in small business environment
  • Ability to learn American Family products, services, and computer systems
  • Minimum of a High School diploma or equivalent
  • Prior insurance experience is not required

Applicants criminal history must not include:

  • A felony conviction in the past 10 years
  • A misdemeanor conviction or ordinance violation in the past 10 years involving any of the following:
  • Dishonesty or breach of trust, including but not limited to: theft, shoplifting, burglary, robbery, forgery, fraud, or embezzlement
  • Domestic abuse
  • Violence such as battery or assault
  • Sexual offense
  • A pattern (2 or more) of criminal behavior
  • A pattern (2 or more) of drug related charges

Applicant’s motor vehicle record (MVR) must not include:

  • Two or more DUI’s in past ten years
  • Three or more serious violations in past 10 years, such as DUI, reckless driving, driving after revocation or suspension

Applicant’s credit (CBR) must not include:

  • Chapter 7, 11, or 12 bankruptcies within past 3 years
  • Chapter 13 bankruptcy still in repayment
  • Delinquent child support
  • Open lien, judgment, or collection over $1000
  • A pattern (2 or more) of open liens, judgments or collections
  • Two or more accounts written off and/or settled for less than the full amount within the past five years (“closed date" or “status as of date")
  • Current or closed accounts more than 60 days delinquent on credit report

If this opportunity looks like a career move for you, WE are looking for you!!