Painful position unless adept at customer service, opportunity to move to other departments essentially luck.
Non-licensed Agent II (Temporary Contract) (Former Employee) – Denver, CO – July 12, 2017
Spend the day answering client calls regarding trading, products, and retirement.
Managment team is nice and supportive will attempt to do their best to help you move to where you'd like.
Somewhat laid back culture although call grading can be rigorous.
The hardest part is the consistent attention to detail and dealing with difficult clients. Plus you are not able to give any kind of advice which can be challenging during tax season.
Free soda machine, job shadows, internship opportunities (if you go full time)
Short breaks, scheduling time off can be challenging, and the pay is low even at the full time level.