fast paced, food service environment
Catering Manager (Current Employee) – Park Ridge, IL – January 10, 2015
My typical day begins around 7am. I start by organizing all catering orders in our system from the day before and that morning. I communicate to the various prep employees what needs to be done and when. I am typically on the phone several times in the morning communicating with customers, confirming their orders and making sure all their needs are being met. As our delivery drivers come into work, I am responsible for delegating various tasks among them. It is also my responsibility to make sure all drivers have their current auto insurance, are in full uniform, and that their cars are in full working order with regards to company standards. I will also organize the routes for the delivery drivers. When all my drivers are out the door, I then supervise the order takers in my area, making sure all tasks are completed correctly. I also tend to the needs of customers in the deli, assisting the general manager however I can. When the drivers are finished with their daily deliveries, I delegate and supervise various sidework tasks while I tally up their receipts and cash out their tips.
In this position, I learned how to manage people with different job descriptions, how to keep them on task, and how to inspire them to work hard. I have been learning how to enhance my customer service and communication skills while adapting to a fast paced environment where I must think on my feet. I enjoy working hard with my group to achieve our goal of making every customer happy.
The most enjoyable part of my job is the positive group dynamic among the employees.
The most diffucult part of my job is dealing with staffing problems. Ideally my position would have an assistant, however management has been unable to find a suitable candidate for some time. Also, we have been short on delivery drivers for a while, which can make things very trying on our high volume days.
very limited benefits, no pto/sick leave. limited hours