I represent an Ag equipment dealer that is trying to grow from a “mom and pop” mentality to a more structured business, without losing site of customer service. Good employers, but they struggle to manage and lead their staff.
Coworkers are great people to work with. Employees struggle to understand directions owners wish to take the business. The environment can be stressful at times, but the rewards are knowing that we have helped a customer; the rewards are worth the frustration.
I have a long history working in a corporate structure, when I came to this organization I learned that there are times where money and profit is not the ultimate goal.
The biggest challenge is trying to understand where the owners are taking the business; they are trying to become larger. I fear they forget to keep their management staff updated with their vision. This makes it difficult to lead the staff I am responsible for. I am very proud to represent JFS, however I sometimes do not know what direction the owners want to go. I am a strong believer in leading by inspiration not by dictation.
I truly enjoy working with the service staff and fellow mgrs. I also enjoy working with the customers in helping them solve their product issues and answering technical questions. I love sharing my experiances with those who listen and are eager to learn. I am a "hands on manager" with out micro-managing staff I am responsible for. I am proud of the accomplishments I have made for my current and past employers.