FIELD & SHOP SERVICE TECHNICIAN, Batavia, NY - August 8, 2016
This is a strong and solid dealership with decent employees. I have the highest respect for the owners and their company. They truly are good people who strive to run a good honest business.
This is a dealership made up of good people that are put in the wrong places. Many people were hired and left during my employment, some good and others not so good. To me, it appears that they follow the "everyone can add value to the company" attitude; to which, I do believe in. My issue in this regard is when you are unofficially now responsible for coworkers who are far less skilled and potentially dangerous to the work environment. There was not any type of orientation or any real company training. It's difficult to stay on task when other employees are unable to perform at the level that is required.
The management lines are blurred and I found it personally difficult to understand the expectations of the tasks I was given. I found it too often that you are left out of the loop on what you were actually supposed to do. For example, you would be told to go repair a machine in the field given the wrong location of the machine, or without any information of what was actually wrong with it. Often sent out with the trial by fire method and hope you can resolve the customer's issue without too much hassle. Lack of work in the winter and "busy" work such as washing equipment and sweeping floors.
The reason I left this company because it was like a major league ball player playing on a minor league team. This was due to the constant conflicting messages and directives from different managers. It seemed the rules would be changed every week with a policy of "last time it seemed to be ok, but from now on...". It's hard to focus on the task at hand when the rules of the game are constantly changing.