its a very fun,sociable,and productive place to work at
customer service (Current Employee), Pleasant Prairie, WI – May 21, 2013
overall jcpenney is a great place to work at. Co workers and management are great everyone is friendly you can always go to them for any questions or concerns. We give great customer service we make sure all our customers are taken care of and recieve great customer service.
Great place to work to better your customer service skills
Customer service associate (Former Employee), Arcadia, CA – May 21, 2013
Pros: bbq's for holidays, very helpful and friendly staff
Cons: took coupons away, very late night closing shifts
A day at work consisted of ringing up customers, checking fitting rooms, returns and ordering items online for customers if we didn't have the item in stock. At closing we had to recover the store. That was a major flaw at that store because it was a model store eveything had to be picked up organized and folded no can leave untill the entire store – more... was clean. So if you were closing you had to stay beyond your scheduled shift. Working here is like working with family eveyone gets along I made a lot of great friends here. Management was ok they were there for you when you needed them. – less
Cashier (Former Employee), Anderson, SC – May 20, 2013
I learned how to handle difficult situations and how to use a cash register. My co-workers were very helpful. The hardest part of my job was not having anything to do! The most enjoyable part of my job was being able to interact with the customers.
Sales Associate (Former Employee), Frisco, TX – May 20, 2013
Pros: pay time off
Cons: short breaks
Everyday at JCPenny was awesome! I learned how to deal with customers at their worst. Management was always there when you needed them. My co-workers were cooperative. There was no hard part of the job. The most enjoyable part of the job was reaching our sales goal!
Customer service rep (Former Employee), Fort Wayne, IN – May 20, 2013
Giving good customer service, cleaning fitting rooms, straightening merchandise, and placing online purchases for customers were daily tasks at work. I learned that this was a good job to advance at if at all possible. Management was good and handled there jobs well. Co-workers were great work friends and we had fun with each other. The hardest part – more... of this job was watching customers mess up the clothes you just straightened two seconds ago. The most enjoyable part was getting to know the regular customers that came in on a weekly basis. – less
Cashier (Former Employee), northridge ca – May 20, 2013
I learned alot from this job , i learned how to use a cash register i learned how to inter act with customers , i got to break my shy shell and be out there , also learned to organize and restock answer calls and handle difficult customers.
Time management, productivity, planning, delegation, and customer services are keys to success.
SUPPORT LEAD EXPERT (Current Employee), Alabaster, AL – May 19, 2013
Pros: discount on goods
Cons: health care is expensive and there is no growth.
A typical day as the Support Expert is scheduled start is at 6am, trucks pull up to the dock at 6:30am. My team starts to unload pallets between 6 and 28 and then we start to organize the hung apparel. My team gets this completed in approximately 5 hours then it is taken to the sales floor. While the team is taking racks and cages to the sales floor – more... I am getting ready for the next days truck with prepping what goes back to the dc. I am also managing dot com orders with checking them in, organizing them into there bins and then entering them so the automated dialer can call the customer to know there order has arrived. I am then organizing damages and liquidation products preparing these items to be returned. In the afternoon we receive Fed EX and UPS separating and NFS items and delivering to different departments. Key items such as jewelry has to be secured and checked then delivered to the department. On the days we do not get trucks my responsibility is to prepare returns in jewelry and other goods. In jewelry this includes making photo copies of the item, logging it, entering it on UPS for pickup and securing until the UPS carrier arrives. My day usually ends around 3:30. – less
Customer Service Rep (Current Employee), Sacramento, CA – May 18, 2013
A typical day at work consists of doing go back, cleaning up the store, assisting customers, checking the fitting rooms, and closing registers. I learned how to keep my cool with customer services, as well helping people in anyway I can. The management at Jcp are very understandable to your situation at hand, and will help you through it. The co workers – more... I work with are all very down to earth and easy to work with. The hardest part of the job is working the registers during a major holiday. The most enjoyable part of the job is seeing little children laughing and such, with out much attention. – less