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JCPenney
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3,772 reviews

JCPenney Employer Reviews

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Job Work/Life Balance
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Great part-time job
Sales Associate (Former Employee), Tukwila, WAOctober 22, 2014
Pros: great management; opportunity for growth; great for students; part to full time work
Cons: long periods of time on your feet
Typical day at work: on busy days, you'll ring up a lot of customers or cleaning up after them; restocking the floor

What you learn: basic, hands-on retail merchandising skills; how to sell credit; how to prevent theft; how to work with a team

Management: always there for you; friendly; acknowledges/rewards achievement; hard-working

Your co-workers: – more... diverse in age, ethnicity, and backgrounds; friendly; hard working

The hardest part of your job: being on your feet long periods of time; non-stop work during busy seasons

The most enjoyable part: areas for advancement; employee discount; great management; – less
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Fun workplace
Customer Service Associate/ Cashier (Former Employee), Goodyear, AZOctober 22, 2014
A typical day included ringing up merchandise & engaging with each customer. We had a good management team. I cared for all my co-workers, I consider them really good friends now. The only hard part of this job was the feeling that your best wasn't enough. I learned that everyone makes mistakes & everyone deserves a second chance when they have had – more... time to grow & learn from their mistakes. – less
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needed work but overall not to bad of an environment
Sales Associate/Customer service Agent (Former Employee), Miami, FLOctober 22, 2014
management at this establishment was so relaxed that most employees did absolutely nothing. meeting people from all over the world was pretty interesting. The best part about working in retail is you learn a lot about products and the latest fashions in modern society
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Productive and a great place to work
Kids Sales Associate (Former Employee), Casa Grande, ArizonaOctober 22, 2014
Pros: provide employees with tools to maintain and increase sales and service levels to customers, understandable, and make you feel like family.
Cons: hours get cut at times when business is slow.
Customer service, cashiering, opening up Instant Credit Card Applications, and many other administrative tasks.

Merchandising in department store sales and operations.
Employee training, stocking merchandise, collaborate with Department Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and – more... increase sales and service levels to customers.
Floor plans, visual displays, sizing and colorizing merchandise.
Prepared merchandise for inventory. – less
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Service Bar/Catalog Associate
Gift Card Ambassador (Current Employee), Northridge, CaliforniaOctober 22, 2014
Pros: customer relationships, merchandise responsibility, merchandise expert, sales techniques and goals.
On a typical work day, I will manage the JCPenney.Com online catalog orders which include: canceling orders, handling shortages with JCPenney.Com call center/warehouse, assist customers with JCPenney Credit Card payments/issues, complete JCP.Com online orders for customers, assist Department Supervisor with merchandise moves, SET Sales plans and merchandise – more... markdowns, inventory. I work with the Merchandise Operations Leader and Store Leader on department sales goals, expectations and quotas.

I am in charge of Gift Cards within the store location. These daily tasks include: setting sales goals, SET Sales plans, communicating with Store Leader on events for the company, inventory of JCPenney Gift Cards/Blackhawk Gift Cards, Conference e-mails with District Leaders and corporate office, sales reports with local stores on year to date/month to date/weekly sales..

The most enjoyable part of the job is helping customers with their shopping experience, needs and making their visit at JCPenney memorable. – less
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Great Starter JOB
Cashier/Sales Associate (Former Employee), El Centro, CAOctober 21, 2014
Great working environment. Offers constant training and management is very helpful.
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First job
customer service associate (Former Employee), Chino, CAOctober 20, 2014
Pros: part time
Cons: no benefits not full time
Sales and excellent for first job experience. Learned sales and how to read programs from corporate.
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Retail Work at it's Best
Customer Service (Former Employee), The Dalles, OROctober 20, 2014
I worked for JCPenney during the Christmas rush season, and it was pretty intense. Though the JCPenney I worked for was in a small town, so it wasn't very busy most the time. The co-workers I had mostly kept to themselves or to the employees who were more there age.. I was the youngest one there (17). However the company took very good care of us, the – more... break room was always stocked with refreshments and snacks. Over all, it was an okay place to work. – less
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college
Sales Associate (Former Employee), west des moines, iaOctober 20, 2014
it was a fun college job, but i had to quit it because i wanted to focus more on college.
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enjoy daily change of duties
Sales Associate/Customer Service (Current Employee), Indianapolis, INOctober 20, 2014
Pros: bagel tuesdays are always welcomed fun and appreciation
Cons: standing and walking on the cement floor for long hours
Very busy day doing various duties from back to front of store
Retail looks very easy if you are looking from the outside in. Good communication is very important in this field of work. Providing excellent customer service is the key to a rewarding profit and sales
Management could be a little more consistent in its efforts to maintain good working – more... associates and holding people accountable for their actions when given task.
Co-workers come from different backgrounds and lifestyles, so every one will not display or have the same work ethics.
Not enough male employees to assist in the heavy lifting that's required at various times when doing floor sets. Keeping the checkout line moving at a good pace so as not to keep customers waiting in line.
Working with associates that help to make being there enjoyable and fun. When you are made to feel appreciated for working so hard to maintain the stores standards, it helps to improve a persons work perception of what is expected of them. – less
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a senior who became a "mentor"
Customer Service Representative (Former Employee), Midlothian, ILOctober 20, 2014
Pros: training
Cons: short shifts when you needed longer hours
J.C. Penney encouraged one to have a career with them. They provided training, incentives, benefits (additional hours during the holidays)
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Manage application developers.
Manager, Information Systems and Support (Former Employee), Bethel Park, PAOctober 20, 2014
Manage team of 4 application developers in an accounting environment.
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Good place to work
Assistant Manager (Former Employee), Rockford, ILOctober 19, 2014
Pros: good place to work
Cons: down sized with economy in 2007-2008
Re-org because of the economy in 2007-2008. I was not able to the locations in Chicago.
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good
Sales representative (Current Employee), Sterling Heights, MIOctober 19, 2014
Pros: management is friendly, open door policy is a plus!
Cons: breaks aren't always happening, they'll schedule for a 6 hour shift then you work 8 or 9 with no break
So much fun!! Great people too! There are a lot of jobs to choose from and places to go.
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Fun workplace with family atmosphere!
Visual Specialist and Truck Team (Current Employee), Gretna, LAOctober 19, 2014
Pros: pay, co-workers
Cons: some individuals lack in work which leaves duties on others
Typical day at work is a getting a lot of work done on a day to day basis. New things are learned everyday. The hardest thing about my job not personally, but some individuals could use more training upon hiring as well as others wanting to be one dimensional and not willing to go outside of there "normal" to learn new things. The most enjoyable part – more... of my job are my co-workers, we have fun and get our jobs done at the same time. A family oriented workplace. Management are okay to work with. – less
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Worked front end register for purchases Showing great customer service Maintaining front lobby cleanliness
Retail/customer service (Former Employee), Pueblo, COOctober 19, 2014
Worked front end register for purchases
Showing great customer service
Maintaining front lobby cleanliness
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Very goal-driven company
Sales associate (Former Employee), Spring Hill, FLOctober 19, 2014
I worked here during seasonal months and learned things relatively quickly. Pretty laid back atmosphere. Always a steady amount of customers. I enjoy busy work so this store (and retail in general) provided that. Good pay and hours for part time. Offered many incentives and commission pay as well. Very clean, well-kept and modern store.
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It WAS a fun place to work....
Lead Supervisor (Former Employee), Manchester, NHOctober 18, 2014
Pros: coworkers, discount
Cons: store leader is awful, hours
This store has quite possibly the worst store leader in the company. She has no people skills whatsoever. She changes the schedule without any sort of notice to anyone; I've called people and asked why they hadn't shown up for their shift and they tell you they printed their schedule and they weren't on it. Then when she's called out on it, she blames – more... other management team members. There is a way to tell who made the change and every time, it is her.
She is completely disrespectful to her leadership team. I personally have witnessed her talking down to one of them to the point that she started crying. She also has no sense of work life balance as evidenced by the fact that she expects the leadership team to just drop their plans at the last minute to accommodate her schedule changes.
When one of the associates had a funeral to attend for a close family member she gave them a hard time because it was the Saturday before Christmas. She has no compassion in her body.
The company really needs to listen to the employees when it comes to this woman and I hope that she finds herself out of a job very soon. – less
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company doesn't function well
Specialist (Former Employee), Tarentum, PAOctober 18, 2014
poor management didn't get jobs done that needed to be. employees cared more about breaks and leaving than they did doing a good job and helping customers. financially company is just about bankrupt. serious changes would need made for the company to stay in business much longer
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ok
Detroit District Human Resources Lead (Current Employee), Detroit, MIOctober 17, 2014
This is a typical retail job that is ok to work at. I just want to post my resume what is all this for?

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About JCPenney

A century-old name in retailing, J. C. Penney is reinventing itself to modernize its iconic but sagging department store business. – Read more