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JCPenney
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3,410 reviews

JCPenney Employer Reviews

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overall staff was great then when things changed outcome wasnt the same
SALES SUPPORT (Former Employee), Downey, CAJuly 22, 2014
I would go in a start recovery in a certain department and I would help customers along with it. I would put up displays and merchandise up.
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its a great company it feels like a family
Jewelry consultant, cashier (Current Employee), Woodbridge, VAJuly 22, 2014
Pros: the scheduling
Cons: not enough associates
its very exciting working here. since we have so many departments its easy for me to lose track of time. interaction with so many costumers has taught me how to deal with many personalities.my co-workers are fun to be around and i enjoy the atmosphere each and everyday
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fun place to work
Customer Service Representative (Former Employee), floridaJuly 22, 2014
Pros: flexible days to work
Cons: no paid good
good costumer service...good discount.....like to help people to find a good sales .events example ..mothers days ..
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Can be fun at times
Support Specialist (Former Employee), Exton, PAJuly 22, 2014
Pros: gave away gifts during the holidays
Cons: my supervisor could have been a bit nicer
Co-workers were great people to work with, I still miss them to this day. The management could have been better.
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Great recognition to the hard working woman
Floor Manager (Former Employee), Mérida, YUCJuly 21, 2014
Pros: oportunity information and feedbacks
The first thing it was check new arrivals then emails and list of price and markdowns and how we close the nigth before, then floor and personal, for me is very important the trainning and exellent comunications
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Okay job
Support Specialist (Former Employee), Tacoma, WAJuly 21, 2014
Hours kept getting cut and some days there was no work for any of the support specialist so employees were sent home early.
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fast working place
Cashier (Former Employee), Bakersfield, CAJuly 21, 2014
Pros: free lunches
Cons: upset customers
the most enjoyable part of the job stocking all the clothing racks time would go really fast.
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Retail store
Retail Associate (Former Employee), Minnetonka, MNJuly 21, 2014
Cons: seasonal job only
I really enjoyed working at Jcpenny. It has a great friendly atmosphere. I really liked showing customer's where their favorite products were located.
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Retail
Customer Service Associate (Former Employee), Pembroke Pines, FLJuly 21, 2014
Very busy retail store from open to close. No benefits. Only part-time hours.
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excelente enviroment job
Office Specialist ( cash room) (Current Employee), Houston, TXJuly 21, 2014
I love work in jcp because the benefit is excellent, the management associates is nice
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One of the best places I had ever work for
Store Representative (Former Employee), Jonesboro, ARJuly 21, 2014
Pros: awards for doing credit card applications and for your hard work
My job here was to help put the merchandise from a truck on to the sales floor. The job here changed my life that I should have a caring attitude and keep things clean and organized that is what I learned and the management here changed my life forever. My co-workers were very awesome they were so friendly and nice I absolutely loved them to death. – more... The job was so easy their was no hard part to this job it was one of the most enjoyable jobs I have ever had in my life – less
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Best place on Earth
Service Specialist/ Assistant Department Manger (Former Employee), Oklahoma City, OKJuly 19, 2014
Working for JCPenney was beyond wonderful. It was like working with family and friends each day. We all made each day a pleasure.
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good working environment
Sales Expert / Replenishment (Former Employee), Meriden, CTJuly 19, 2014
Its just not a good time to join the company job security isnt the best. Also theres not many oppurtunities to advance in the company.
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Productive and fun workplace!
LEAD EXPERT (Former Employee), Hutchinson, KSJuly 18, 2014
Pros: diversity with customers and associates
Cons: inner office politics
A normal day for me would be either opening or closing the store. If I opened the store I would arrive at 7am to let the cleaning crew in to start their day. The store opened at 10am, which would give me enough time to plan my monthly set for one of my departments and rearranging the old merchandise for the new merchandise to be displayed according – more... to store sets and guidelines.

After letting cleaning crew in the door, I would put on a walkie and one on the outside door and lock it until it was time to let associates and customers in. I checked email to see if there were important details I needed to know from the previous day, build the daily master till, put out daily diamonds that were locked in the jewelry safe and check out a set of keys for the jewelry associate that would come in later.

After associates started to arrive I would come to a stopping point if I was putting merchandise out and compose all the daily info everyone needed to know for the morning meeting. We would go over items such as credit, sales, goals, if there was an associate that needed recognized for having their name in the survey for great customer service. We usually met in a part of the store where new merchandise or sale merchandise was so each person working in every department could let their customers know about our great deals!

Once our meeting was over everyone went to their scheduled department, I unlocked the rest of the doors and would walk to each department to touch base making sure the night crew didn't leave messes for the morning crew or if certain associates needing to speak to me in private we could do it then.

If there we no pressing issues I would go back to my project. Sometimes I would get called away right in the middle of my project by associates for certain things like a coupon question from the associate or customer, an angry customer about a bill or a return (a lot of times this was the hardest part of my job, especially if I had a very unsatisfied customer), to check in money from GARDA, help ringing customers or helping a customer find merchandise. A lot of times I wouldn't be able to get back to my project until after my lunch break.

If I didn't finish my project by the end of my shift I would make the area acceptable or I would stay and finish if I wasn't over my scheduled hours. I would give a heads up to the next scheduled supervisor about things that had transpired throughout the day that he or she would need to know. – less
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High energy company
Department Supervisor (Former Employee), Westminster, CAJuly 18, 2014
Great place to work if you love to be on your feet and engage with customers and associates!
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A day in the Life of...
Sephora Department Manager (Current Employee), Lubbock, TXJuly 18, 2014
Pros: salary compensation
Cons: health benefits, work/life balance
I am responsible for managing operational processes of the store. Ensure price changes get completed, visual updates throughout the store are being attended to, certain scans are getting completed on a daily basis. The best part of this job is the people I work with. They are the hardest working people and it makes coming to work much easier because – more... these people will work for you and ensure any project or task will get completed. Hardest part of this particular job is getting the "buy in" from associates when it pertains to company programs and not much of a work/life balance. The biggest part of my job role that I have learned is planning and delegating. – less
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Fun environment
Cashier/Specialist (Former Employee), Northridge, CAJuly 17, 2014
Responsible for handling cash register while assisting customers with their retail needs. restocking and down stocking retail items to make way for new items.
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Fun workplace, nice people, and flexable
Sales Associate (Former Employee), Kingsport, TNJuly 17, 2014
Pros: flexable, good workspace
Cons: no advancement, lazyness is rewarded
management is very nice they are flexable with school or whatever you have going on. downside is there is very little room for advancement. i loved it there but if you worked hard they wouldnt move you but if you was never in your department they would advance you to manager to try to keep you in one spot
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Productive, happy work place
Sales Associate (Former Employee), Kerrville, TXJuly 16, 2014
Pros: good breaks, team worked together
Cons: interfered with school
Working for J.C.Penney was my first job, it was simple and laid back for the most part. I ran the registers and did the stocking and organizing for the women's department. I learned the value of being responsible, and dependable. The management was amazing, they did there jobs and went above and beyond to help those who were newly hired. My co-workers – more... were all very polite and respectful, we had a happy work place and we all worked together. The hardest part of my job was cleaning up the store within an hour after closing a busy day. The customers I came in contact with would be the most enjoyable part of my job. I had to leave because I fell behind in school and had to go to summer school to make up a couple credits. I needed to focus on my high school work to start my senior year. – less
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I feel like it was good place and enviorment for diffferent people to learn how people have different fashion choices.
Cashier (Former Employee), Fredericksburg, VAJuly 16, 2014
Pros: the love that surrounded me
Cons: not enough break time
I overall loved the customers no work day was boring and it was always laughs while at work. I learned how to keep up with different shoes and clothing. I liked working alone and organizing the back room. My manager weren't really the best people all the time but I enjoyed the structure and expectation they wanted very well.

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About JCPenney

A century-old name in retailing, J. C. Penney is reinventing itself to modernize its iconic but sagging department store business. – Read more