Find companies:
JCPenney
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
3,938 reviews

JCPenney Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Treats employees well
Seasonal Sales Associate (Current Employee), Adrian, MIDecember 25, 2014
Pros: holidays provide free meals to employees and other incentives
Cons: wish had more regular positions available
JC Penney's has good benefits. It treats it's seasonal employees as well as it's full or part-time employees. Typical work day come in greet customers, work together as a time to finish task.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Friendly coworkers.
Sales Associate/Cashier/Customer Service (Former Employee), Killeen, TXDecember 25, 2014
I enjoyed working with the staff. They were very friendly and easy to work with.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Working at JcPenney
Pricing and Signing Expert (Current Employee), Wellington, FLDecember 23, 2014
JcPenney is a very fun atmosphere to work at. My co-workers are now some of my good friends. Management is pretty good also. I learned a lot working at JcPenney like store operations, and life decisions.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I am very productive and reliable.
Customer Service Representative (Current Employee), Wilmington, DEDecember 23, 2014
I currently work in retail and assist the customer's with purchasing their merchandise. I am a team player and can multi-task throughout the day. I am detail oriented, reliable, hard working, and a personable team player.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive and a very proffesional place
Sales Associate/Customer Service (Former Employee), Woodbridge, VADecember 22, 2014
Pros: store discount
Cons: not enough breaks
jcpenney is a professional place to work. everyone knows their tasks and duties and make sure it is completed at the end of each day.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No summary
Merchandising Operations Manager (Former Employee), Fort Collins, CODecember 21, 2014
Overall work schedule and work/life balance was good. There are good opportunities for advancement if you desire to move up in the retail business. District Manager in the Colorado market was great to work for and supportive.

In each position there was a great opportunity to learn a lot.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
OK WORK PLACE
SUPPORT STAFF (Current Employee), Las Vegas, NVDecember 21, 2014
LEARN HOW TO SORT WITH P.O.S SYSTEM AND PUT IN THE RIGHT DEPT. IT WAS JUST NOT A LOT OF HOURS.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Retail Store
Sales Associate (Former Employee), Whitehall Township, PADecember 20, 2014
Varied schedule, employee discount at the time. Worked part time during high school.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent work place
Sales Associate/Specialist (Former Employee), Palm Desert, CADecember 19, 2014
A typical day at work would be greeting customer with a friendly manner, reminding customers about ongoing sells, maintaining the register, maintain go backs and the fitting room. Working for this company I learned how to give outstanding customer service, speak professional, and learn to sell merchandise. My co-workers were very helpful, fun, and answered – more... any questions I may have had. The hardest part of my the job was learning how to use a tablet instead of a register. The most enjoyable part of the job was being able to be part of the company and learn how to make customers happy. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very welcoming and engaging work environment
Customer Service Specialist (Former Employee), Hadley, MADecember 18, 2014
Pros: the lunch breaks were very reasonable
Cons: there were no medical benefits
The work hours vary depending on one's availability, therefore seeking employees with a flexible schedule. I had to interact with customers and ensure their experience at JCPenney was pleasant and enjoyable. This was a challenge at first, but after a few weeks, I became less shy and it was easier to approach people. My co-workers were always very helpful – more... in providing me with useful feedback to make sure everyone worked as a team effectively. The hardest part of the job was learning how limited the resources were for professional growth. The most enjoyable part of the job was working with my team members, they are were energetic and charismatic. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customer service
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Saginaw, MIDecember 17, 2014
I thought it was ok for a first job.
very interactive with customers
respectable supervisors
fun clean work enviroment
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Completed my Internship.
Furniture & Luggage Selling Specialist (Former Employee), Muskegon, MIDecember 17, 2014
Pros: staying busy.
Cons: hours.
Working in retail sales and how to sell big ticket items. The hardest part of the job was the hours you work. The most enjoyable was how many people you help everyday.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great workplace environment
Customer Service/Sales (Former Employee), New York City and Fayetteville North CarolinaDecember 17, 2014
Pros: free to help customers using your own discretion
Cons: hard to move upward
Being with jcpenney for over a year in 2 different cities has helped me tremendously, I dealt with over 100 different people very day including coworkers which are great people to work with, very helpful and informant my supervisor and store manager were very hands on and they worked with me instead of throwing orders my way. The most enjoyable part – more... of the job was the customers learning about them and their everyday lives as well as likes and dislikes. The hardest part of the job was making sure everyone was satisfied – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Sales Associate/Cashier/Customer Service (Former Employee), Brunswick, GADecember 16, 2014
Pros: great co-workers, amazing management
Cons: none really
I go into work and immediately clock in, and head to my quadrant for my shift. when I get there I either jump on a register, or start putting go backs up, and clean the fitting rooms. Through out the day I greet customers, assisting them with anything they may need help with.I may do a return, exchange, or process an order here or there. At the end – more... of my shift I count down my registers, and clock out. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
credit cards
Recovery Loan Processor (Former Employee), Dallas, TXDecember 16, 2014
worked on assigned loans. made outbound collections calls and received inbound calls
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
thankless job that pays poorly
Department Supervisor (Former Employee), St. Louis, MODecember 15, 2014
ungrateful customers, employees, and management. terrible hours and poor hourly wages, regardless of how long you've been there.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work concurrent with education
Customer Service Specialist (Former Employee), Horseheads, NYDecember 15, 2014
Pros: employee engagement
A typical day at work included greeting and assisting customers at point-of-sale operations. Most enjoyable part of the job was interacting with customers on a day to day basis. Working retail was a great opportunity and starting point while I was attending classes.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worst Employment Experience
Jewelry Sales Associate (Former Employee), Poughkeepsie, NYDecember 14, 2014
Working at the JC Penney in my area was probably the worst employment I've ever experienced. I've worked there for a year and at first it was okay. The people in my dept. were pretty cool and so was the manager. It was the only time throughout my employment there that I felt part of a team. That didn't last at all. Probably my biggest issue there was – more... the previous HR manager. Due to confidentiality and respect, I'll leave names out. She was notorious for having a nasty attitude and talking down to associates. I attempted to speak to her once in regards to a scheduling mishap and I got nothing but rudeness and sarcasm in return. Because of this, I never felt comfortable voicing my concerns or problems. Yes, there were "department managers" but they didn't have much authority. There were often problems with the schedule, which she and the assistant HR manager were responsible for, but whenever they were confronted about it, both would deny making the schedule. The environment was almost always harsh and unwelcoming. Associates and managers were miserable which was clear when they all started quitting left and right if they weren't losing their jobs. Even our store manager was terminated. The store was always short staffed which resulted in long lines, angry customers and a loss of business. There was no such thing as privacy or confidentiality within those walls. Both managers and associates gossiped heavily. There was an extreme lack of professionalism in the workplace. The company itself isn't in good shape. There was absolutely no room for growth there. From my short year of working there, I've seen about 6 management positions open and each time the HR manager hired people from outside sources, when we knew there were qualified associates who applied for the positions. I know associates who quit after years of working there for not being able to advance within the company. I think that's also what caused a lot of the problems there. Lastly, I'll say that some good did come out of me working there. I learned the pros and cons, mainly the cons about management and working in lower end retail. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Loved giving advice and seeing it manifest in fashion
Customer Service Associate (Former Employee), Oklahoma City, OKDecember 13, 2014
Pros: helping customers with style choices
Cons: short breaks
I was optimistic and optimism followed, customers always gravitated towards me for assistance and advice. I was always willing and eager to provide them with what they needed. I learned a lot about sizing, color palettes, floor displays, appealing to the customer by being myself. I developed a few friendships with a few co-workers that also attended – more... my church so I enjoyed working with them for the most part. The hardest part of working at JcPenney was being on my feet all day and by the time I would get home it would be time to soak them for relieve. I mainly enjoyed the diversity of working there with so many different people and learning from them. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great 1st job experience
Cashier (Former Employee), Waldorf, MDDecember 13, 2014
A typical day was completing cash transactions while also stocking shelves and greeting customers. I also transported purchases to customers cars. I learned how to pleasantly interact with customers and also learned how to handle money. My co-workers were very nice and pleasant.

1 2 3 4 5

About JCPenney

A century-old name in retailing, J. C. Penney is reinventing itself to modernize its iconic but sagging department store business. – Read more