Customer Service Rep (Former Employee) – Jacksonville, FL – March 21, 2016
Answering incoming calls and focus on call quality and the assessment of claims and benefits, I have learned a lot about how to work with customers and being a more focused and sympathetic human being and listen to others. My co-workers and management have also taught me a about customer service and how to solve problems and be overall exceptional and dynamic. The hardest part of the job is when I feel that I have done all that I can do for someone and can't do anymore. The most enjoyable part of it is when I hear a compliment over the phone and know that I have helped someone and brightened their day.
Ever changing work environment accompanied by challenging and rewarding work in an evolving power generation market. Although JEA is a city owned utility it functions more like a competitive business in the real world.
Customer Care Consultant (Former Employee) – Jacksonville, FL – October 4, 2015
This was a utility company for Jacksonvill, Fl. I set up service and disconnect for customers along with making payment arrangements. I assisted with Electrlic and Water services. The hardest part about this job is when I got laid off, because this was the best job I've ever had and my co-workers were the best
Customer Service Rep (Former Employee) – Jacksonville,fl – July 31, 2015
I enjoy working at JEA. The people I work with was very friendly and caring. Before I left they was changing a lot of there ways on how they treat customer but I didn't like that they was changing there call handle time.
Customer Care Consultant (Former Employee) – Jacksonville, FL – February 19, 2015
This was the best job ever. I was laid off in 2008, but I learned great customer service and how to be the best contact represent ever. The managers had been there a very long time and will assist until the end. The hardest part of this job was leaving. I enjoyed working with everyone there. They were extremely friendly and was always willing to help. I learned how to handle the most irate customers to the most difficult.
Generating/analyzing financial data used in providing the best customer service while controlling costs. Management works hard to keep employees informed through various modes of communication. There is a teamwork environment amongst the co-workers. The hardest part of the job is not being able to directly serve the customers as I support those who serve our customers. Teh most enjoyable part is seeing how the financial reports I generate help others make the appropriate decisions that help to control costs.
making a difference in our community
staying ahead of the changes in customer's expectations.
Love working for JEA, a family atmosphere and educational
Office Support Associate (Current Employee) – Jacksonville, FL – February 18, 2015
JEA allows employees' to learn with a training department that facilitates everything from MS office applications to Franklin Covey programs. Management is always looking for ways to improve customer and employee satisfaction.
Not very stressful other than the constant whining of old union people with 28 years and just counting down the day to retirement. If you are a new person with a work ethic and qualifications, the old time union guys will see you as a threat and make your life hard at JEA. This is why the highest turnover rate is people that have worked there less than 5 years.
Decent pay but no realistic opportunity for advancement. Since they are the monopoly there infrastructure isn't good at all.
Customer Care Consultant (Current Employee) – Jacksonville, FL – October 18, 2014
I really thought at first the opportunity to succeed there would be good but after training I realized it was more of a push you through and pray you make it in the end. The management for the most part is not good at all and getting the help or advice your require makes it stressful when most of them don't know what they are talking about and instead of focusing on what matters which are the customers their focus is on other issues. The environment is stressful and their retention is horrible.
Temporary - Full (Former Employee) – Jacksonville, FL – January 8, 2015
There was a different job everyday I was there. I would control burn one day and be grading roads the next, or loading or unloading wild animals into the rare animal facility. It was almost a new job daily.
fun easy going atmosphere
it became a slow sinking ship after the founder past away
Customer Care Consultant (Former Employee) – Jacksonville Florida – December 5, 2014
I enjoyed working with JEA and also enjoyed assisting customers with their utility bills. It was a very structural atmosphere to work in but a lot of managerial changes towards the end of my employment and rules and policies that I did not agree with.
This position has allowed me to use my knowledge in data management, SAS programming and analysis to analyze data used by a municipal utility. Most of my work experience has been in the Clinical research field, and now I perform analysis geared towards making business decisions for the electric, water and sewer operations for the city of Jacksonville Florida. This proves to me that my skills can be used in diverse fields.
retirement savings and pension package, healthcare benefits
Engineer (Former Employee) – Jacksonville, FL – June 12, 2014
Enjoyed the challenge of my job and staying involved in new things. You are giving the opportunity to do the best thing for the company, but when things go wrong, management will not be there to support you, but they sure will take the credit when you do something great.
Senior Support Specialist (Former Employee) – Jacksonville, FL – January 21, 2013
This is a great place to work. There are many opportunites, benefits are great. I enjoyed learning and doing new things; The salary is comfortable. In my 30 plus years at JEA, I enjoyed all positions, I enjoyed working face to face with the customers the best. Human Resource was my second best position.
a typical day at work is just, cleaning out suptic tank, carrying large amout of hoses,pulling whell barrels, but overall it was a good job, nice co workers and managers, the hardest part about the job i would say or should i say thing is the heat