A typical day at work, from start to finish, you are moving. Whether I am in the kitchen or working in the office, there are tasks and responsibilities that will ensure a productive work environment. Everyone's job is interdependent, so if one person is late, absent, or careless it affects every other person's productivity. Due to this I have learned that not coming in, unless it is under the most dire of circumstances, is not an option. In order for my coworkers and I to have an efficient work day we must all be present and take it upon ourselves to ensure that even the most minute details of our individual responsibilities are handled with care.
Working in healthcare every aspect of what we do is centered around patient satisfaction and customer service.In addition to being consistent in attendance, I have learned to be extremely patient. Since our clients are elderly and/or sick, when we interact with them we also have to take into account their health issues attributed to their age. Not to mention ensuring that we maintain a personable and compassionate yet professional demeanor.
What I have noticed of the management at Jefferson House is that they do take great pains to try and be accommodating. Both to clients and staff.The only drawback to that, though I can only speak for my department, is that at times their personal approach to that philosophy can inadvertently end up causing issues for other staff and by extension the client. Which brings me to the most difficult part of my job.
No matter how fantastic one employee is, diligence and responsibility is not contagious. When you train a new hire or even when you work alongside a long time coworker, you can't force them to care about their work and their responsibility to their peers as much as you do. Not all of my coworkers take their work responsibilities, or the clients needs seriously. And at times management hasn't been particularly swift in response to this lack of professionalism which can definitely have an affect on morale, as well as productivity and time management. As of late their efforts have definitely improved, but their are still some weak points. However, the majority of my coworkers have proven themselves to be very dependable, even godsends when it comes to being short-staffed or dealing with particularly difficult workloads.Not to mention you definitely learn how to deal in high pressure situations, and how to find fast and effective solutions.
By far the most enjoyable part of my job are the residents. A lot of the time the staff are the only faces some of our clients see. As time goes on, you start to become more familiar with them. Their likes and dislikes, when the patient is have a particularly difficult day, and even their sense of humor. That in turn causes you to care more. To want to do a better job. I've definitely had my difficult days, and sometimes a compliment from a patient or even sometimes a coworker has lessened that stress or frustration. You learn that while its not always made apparent that your hard work is appreciated or noticed, its definitely is.