Management made this position extremely uncomfortable
Customer Care Agent (Former Employee) – West Hartford, CT – March 24, 2016
There was not one employee, not including me, that had any enthusiasm. Not one coworker had an approachable personality. Patients constantly complained about the face to face service. Everyone worked the bare minimum. Worst of the company was the management. Managers never had time to talk one on one even if an employee requested it. If there was an issue anywhere from work flow, to personal problems, managers would say they would do something, but months went by and nothing was ever done. This was just overall not a pleasant place to work.
Way too much down time