Change is inevitable! Embrace it.
Pros: Interactions with people. Opportunity for growth.
Cons: Healthcare Regulations is changing the landscape if patient care.
Director, Customer Service and Volunteers (Former Employee), Jefferson Hills, PA – April 24, 2015
Includes Customer Service, Volunteers, Spiritual Care and Guest Services:
Great community hospital, now part of Allegheny Health Network.
Keep a positive attitude!
Always remember to put the "customer" at the focus of everything you do!
Believe you can make a difference in the lives of others!
Encourage all you meet!
Complaints are gifts....an opportunity to always improve.
Strong Service Recovery skills and empowerment to execute when needed.