management sucks...worst I've ever worked for ...
service tech (Current Employee) – ohio – March 18, 2013
former field service tech... the tech's i've met I wouldn't hire.. they have no carpentry experience, very little knowledge of installation procedures......never was trained on anything... many places they use third parties for warranty service, third parties I met have never been personally interviewed, just emails and phone calls, not a good way to hire someone...especially when those are the same people who screwed up installs in the first place. Once in a while an email with a pdf of manufacture but nothing about the multitude of different products making product recognition and/or repair nearly impossible on the first visit. Management then sends u email or phone calls asking why it wasn't completed on first visit. Upper management micromanages like prison wardens the people in the field. Yet, when they, themselves make an error (wrong parts shipped, bad scheduling, saying they never receive faxes even when u have receipts that they were sent, I could go on forever) they laugh it off. Now everyone knows why they had to sell 80% ownership and new ownership hasn't chopped off the fat at the top. It is a bankrupt company, just a matter of time, a very short time.
I wouldn't install Jeld-wen products in my home if they gave them to me for free. Bad quality, service is a sham, that's when, and if, you're able to get someone to your home in a reasonable time. I would go to
JD Power and associates and look at window manufacturer's ratings if I was going to buy windows/doors. Jeld-wen ranks very low in EVERYTHING, as they should.
price, but you get what you pay for ... garbage
warranty service is is a waste of effort when you have issues....