Customer Service & Operations Representative (Former Employee), Boston, MA – July 4, 2014
Pros: free flights
A typical day would consist of checking in customer to different flight, tag their bags, give them a boarding pass. I learn that every customer needs are different. Management and co-workers were great it was a family atmosphere. The hardest part of the job was, cancelations due weather.The most enjoyable was been able to see happy faces of customer, – more... when leaving or their trips. – less
they are fairly productive with you time. I have flown more hours consistently at Jet Blue than any other Airlines I worked for...
Captain A320 Domestic and International Operations (Current Employee), JFK initially then LGB since it opened as a base – June 21, 2014
Pros: it is as good a job as any
Cons: it is not like the old days. they really want you to work for your money
I have been at Jet Blue since the beginning. They are grown almost without compare.in the airline industry. They will continue to grow, but it is difficult to forecast. I would think that sometime in the future that there would be some kind of a merger because of their property location and their route structure...I was fortunate to have been hired – more... when I was and I think they have survived by the vision that was initiated by it founder David Neeleman. JetBlue I believe offers a great product, but it is a difficult channel to navigate. Their product and consumer demands and the ability to generate a return on investor capital and remain competitive is getting difficult. Management has tried to balance returns for years by their employee substandard wages and benefits, but things seem to be catching up with management and their cost structure and the employee's desire to make average pay and benefits compared to the airlines that JetBlue is competing with. Jet Blue will survive in one form or another like many of the other airlines that have survived. Aviation is an educated guess. Study the landscape and make your best guess...! – less
Customer Service Representative (Former Employee), Jamaica, New York – June 17, 2014
Pros: great give aways
Cons: nasty upset customers
Jetblue is a very unique Airline. It's first concern was, and is its customers well being. Worked in BSO awesome managers, and leads. Learned to assist my customers regardless of what the situation was. It was real hard to see customer missing their flight due to issue not in their control. My days were always enjoyable at JFK BSO..
Reservations/Customer Service (Current Employee), Salt Lake City, UT – May 5, 2014
I have been working here for 4 years now and have seen a drastic culture shift. Management has been changing during this time period and what was once a highly respectable and sought after workplace is not fraught with high turnover rate among customer service reps and growing concern among employees. The frontline agents are continually taking on additional – more... responsibilities of other departments with little additional training and now increase in pay. I am now looking for work with another company as the benefits of working at JetBlue no longer exist and the pay is much less than that of an equal position at many other companies. – less
Inflight Crewmember (Current Employee), New York, NY – April 2, 2014
This is a great company. Wonderful people and fun environment. It is different from other airline carriers and Jetblue prides itself in that. Every job has its pros and cons, and here, there are more pros than cons. The company is growing and is getting better slowly but surely. Good things are to come, all in due time.
Airport Customer Service Agent (Former Employee), Las Vegas, NV – March 24, 2014
Each day is different working at the LAS station. You don't know whether you may have a smooth day or the most busiest day of your career. Delayed or cancelled flights made this job very fast paced. Loved the benefits the company offered.
Sav. /Hilton Head (Current Employee), Pooler, GA – March 21, 2014
Pros: flying free
Cons: no hours to trade or receive
Such an exciting place to meet new people. Travel perks. Hardest part of the job is the initial training. Going through jetBlue University.. Most intense three weeks. All of your time is spent learning the aviation system.
Airport operations Lead (Former Employee), united states – March 19, 2014
beautiful place to work and meet a lot of people, very disorganized when facing irregular operations and cancellations, this is due to upper level leadership is being chosen with no experience and it is going to cost the company a lot in the future. Hard working employees are not valued.
Flight Attendant (Former Employee), Boston, MA – February 27, 2014
Pros: travel benefits
Cons: disregard for safety and poor management
Loved the position as a flight attendant. The travel benefits were excellent, and pay scale was very competitive. The management was lacking, as company tended to promote through nepotism, cronyism and attendance as sole factors. This resulted in inexperienced and grossly unqualified middle management. I was asked to be a supervisor on numerous occasions – more... and declined, due to the relocation requirement. On a yearly company review of employees, the inflight department always scored the lowest, and the major issues complained about were middle management. The company was vastly different when the company started and was ran by the initial CEO, this changed dramatically after a hostile takeover. The airline provides excellent customer service, to the point of disregarding safety and government regulations. The experiences learned and gained while working at this airline are tremendous and useful. The most difficult part of my job was inconsistencies within the company. – less