JetBlue Culture focuses on Customer Service and making sure our customers receive the most pleasant service at all contact points.
All agents rotate daily between the ticket counter, gate, and baggage claim area to ensure a continuous, smooth operational process on the customer end. Rotation can change depending on the size of the JetBlue City. Procedures are not hard to follow and each operational area is routine once you learn the job duties.
We work close with upper management and feel comfortable addressing any concerns or issues with them no matter the outcome.
The hardest part of the job is the changing of the bid schedule, working evenings and weekends, and not knowing when your work day will end during irregular operations. Unless you have a dual income, PT pay is low, making it nearly impossible to live on your own. Picking up additional shifts when available has been necessary to make extra money.
The most enjoyable part of the job is being able to converse with customers, working next to the same co-workers daily (a perk with a smaller city), and flight benefits.
Easy to pick up/trade shifts when available, great co-workers, flight benefits
Irregular operations, evenings/weekend shifts, work/life balance can be affected greatly, low PT pay