Call Center Customer Care Operator (Former Employee), Knoxville, TN – October 27, 2014
Pros: it was a fun job. it allowed me to learn about semi-precious
Cons: too strict and the pay scale was not competitive.
A typical day included taking customer jewelry orders by phone and entering them into the computer, helping customers decide which product was best for them, cross selling, transferring calls to customer service department personnel as appropriate, answering customer questions regarding products and shipments.
Sales Associate (Former Employee), Knoxville, TN – September 5, 2014
Pros: third shift
Cons: 30min lunches, hardly any breaks
Typical day of work was tedious. I earned barely enough to live on. Management did not care much about the worker. The co-workers were often either victims or perpetrators of nepotism. Hardest part of the job was dealing with customers who wanted me to be their therapist rather than a sale's agent. Most enjoyable part was when I actually did something – more... that was related to my job. – less
Cons: pay raises are minimal, company does not take care of employees the way that they did years ago.
A typical day at work for me is very busy. Our department has a lot of responsibility when it comes to keeping track of the merchandise in the warehouse and in the shows that go on the air. I work with a great group of people, including my manager. The hardest part of my job is making sure each piece of jewelry and each gemstone goes into its proper – more... place. Little mistakes can turn into big problems in our department, if you don't pay attention to details. I would say the most enjoyable part of my job is the pace at which we work. Most of my days go by pretty quickly. – less
Supervisor (Former Employee), Knoxville, TN – June 26, 2014
Pros: associations with peers
Cons: pay, structure, organization and processes
This company values “family” by hiring in key areas from within family bases and affiliations. The pay is abhorrent and laughable. They are inconsistent among policy. Many decisions are made with little or no care of impact to entry level employees. Unless you are in an operations area, you will detest your job.
Customer Service Manager (Former Employee), Knoxville, TN – January 15, 2014
Pros: i was good at what i did.
Cons: just wanted a college degree
I worked my way up in this company from sales to customer service and then to resolutions. I decided it was time for me to go to college and got my associates degree at Pellissippi and then I am going to go to University of Tennessee. I have one more year left for my bachelors. I do that in the evenings.
Call Center Rep (Former Employee), Knoxville, TN – October 18, 2013
i really enjoyed working for this company because i was selling jewelry and helping educate others on gems orgins, color, hardness, and best location for wear. I talked to people from all around the United States.
Sales Producer (Former Employee), Knoxville, TN – October 7, 2013
Pros: great jewelry discount...cost plus 10%. made holiday shopping simple!
Cons: no lunch breaks, blatant disregard for workplace rules for salaried employees.
In my department, you never got your schedule more than 2 days out from the next work week. You never got back to back days off. You had to fight to get approved vacation on the schedule. And I personally was bounced from shift to shift...working overnights one day, then afternoons the next. It was next to impossible to schedule a doctors appointment – more... because of the last minute scheduling and the fact that you could be called in a moments notice. Also, in my position, you worked for a straight 8 hours...no breaks allowed. And you would frequently get called in to meetings during your "off" time as well.
You were also not allowed to wear any jewelry, watches or even belts for security reasons. And, if your cell phone wasn't charged when you left, it would be taken by security and checked to be sure you hadn't taken merchandise out.
You also had to be scanned going in and coming of the building (again to prevent inventory lose) and if you brought a lunch, you it too would be scanned to ensure you were not sneaking anything in or out. While I can understand doing everything you could to prevent theft, this was tad overboard. – less
Cons: management were inexperienced and have no idea what they are doing.
When I started it was fun working there but when I tried to advance it was never about who had the strongest skills, it was just about who would kiss butt more. That's how you got ahead. I even wrote down ideas to make the company better in an idea box the company put out for this and nearly got fired for my idea.
Management would take us to another – more... department to work if we didn't have anything to work on in our department. When we got to another department, we were taking work from that department and the employees in that department started to hate us because they were left with nothing to do. – less
Overnight Customer Care Agent (Former Employee), Knoxville, TN – May 5, 2013
Pros: easy work
Cons: low pay
The job is super easy but the pay is super low. Customers are easy to work with, expectations are clear, lots of rules within the call center make it feel like it's a day care with many children instead of employees.
Although it started off as a good idea and with good intentions, the company transformed over time into a cult-like environment, where favoritism and ignorance prevail. They hire people who are unqualified for the job and stifle intelligent initiatives. They are still struggling with the same issues years later, although solutions have been proposed – more... over and over again. There is little respect for other human beings and lots of missed opportunities. Unprofessional environment. I wouldn't recommend working for them or with them. – less