A leading provider of oil changes, Jiffy Lube doesn't expect to see its customers every day -- but about every three months or 3,000 miles. The company boasts more than 2,000 outlets throughout North America that are mostly franchised. The rest of its locations are company-owned and operated. Besides oil changes, Jiffy Lube facilities provide maintenance services for air conditioning, fuel systems, and transmissions. At some of its locations, it also performs inspections and emissions testing, repairs windshields, and rotates tires. The company serves vehicle fleet operators, as well as individual consumers. Jiffy Lube, which is a subsidiary of Shell Oil Company, was founded in 1979.
Shell Lubricants, a sister company to Jiffy Lube, manufactures the motor oil and other lubricants that Jiffy Lube uses as part of its business. With a focus on reuse, Jiffy Lube makes a point to collect more used oil than any of its competitors in North America. The oil is then refined and used for making concrete, generating electricity, and heating asphalt to pave roads.
To expand its business and allow it to repair cars made by big automakers more effectively, Jiffy Lube and its rivals have been lobbying Congress for their "right-to-repair," which would allow car repair and auto parts firms to get their hands on carmakers' repair manuals. Jiffy Lube is a member of the nonprofit Coalition for Auto Repair Equality (CARE), which boasts thousands of auto shops and parts retailers. CARE focuses on ensuring that its membership receives the same nonproprietary information that automakers readily offer to dealership service departments.
Jiffy Lube grew from about 10 service centers in 1980 to about 1,000 centers in 1990, when it was acquired by Pennzoil. In 1998 Pennzoil merged with Quaker State, which had its own network of Q-Lubes that were later renamed as Jiffy Lube. In 2002 Royal Dutch Shell subsidiary Shell Oil acquired Pennzoil-Quaker State. – less