Customer Service Advisor (Former Employee), St. Louis, MO – May 21, 2013
Cons: lack of communication, correct incentives, pressure of sales
Part of the Jiffy Lube/Walmart Program. Large corporate involvement with little understanding and heavy pressure on selling products. Long work days because of guest volume. A new store manager every month. Lack of communication. Best part of job was finding solutions for customer car problems.
Service Technician (Former Employee), Winter Park, FL – May 16, 2013
Responsible for providing customers with requested oil changes Inspected vehicles and discussed with customers any additional services needs revealed by inspections Performed any additional services authorized by the customers Up sold products and merchandise to customers Wrote up service tickets for customers and technicians
Assistant Manager (Former Employee), Jacksonville, FL – May 16, 2013
Made cash deposits. Exceeded performance goals by increasing revenue by $15,000.00. In 4th Quarter; performed major services on over 700 vehicles with zero deficiencies. Ensured all employees provided Top-Notch Customer Service. Managed a crew of 3-6 mechanics.
Lube Technician (Former Employee), Marietta, GA – May 16, 2013
Pros: good hours
Cons: no benefits
Jiffy Lube was a great company that allowed employees a chance to advance up through their management team. A typical day involved changing oil and other services that we provided to customers and maintaining a clean work place.
Customer Service Advisor (Former Employee), KansasCity, MO – May 13, 2013
Pros: free oil changes
Cons: get treated like dirt
Changed filters ( Air, Oil, Fuel) and Fluids ( Oil, A/C, Trans, Coolant). I learned a great deal about upkeep on cars and some trouble shooting methods. I loved the job but the management is running it into the ground fast. Prices go up every nov. and change inbetween. No one seems to know what they are doing and the lazy, sociable works get promoted – more... over the quilified. – less
Lube Tech (Former Employee), Takoma Park, MD – May 11, 2013
Pros: employees discount
Cons: fast pase job
in lower bay you need to be fast due to the 20 mins rule. the vehicle needs to be done in 20 mins or less from the customer vehicle entering the building and exiting it should take only 20 mins.and upper bay tech the same from cleanning the customers windows to putting and checking all the fluids.. 20mins but we make fun...
Manager (Former Employee), Summerville, SC – May 8, 2013
South Lubes, Inc. is not a very good company to work for. They are all sales oriented and basicallly are asking you to screw over your customers to sale them services and products that are not needed. Upper management is very unprofessional!
its a good place to start but not to make a career
Lube Technician (Current Employee), Oak Park, IL – April 27, 2013
Pros: got a lot of experience about all kinds of cars
Cons: hands hurt from all the years of doing it
doing oil changes and other services on the cars that come in and to give the customer the wow experience. I learned customer service and learned thing about the different cars that came in for services. The management is very helpful and nice. My co-workers are nice and helpful too. The hardest part of the job i think is the job it self if you don't – more... know whats going on with the cars. The most enjoyable part of the job is the part of helping the customers with there cars and letting them know what there car needs to have serviced on them. – less
Customer Service Advisor/ duties (Current Employee), Alpharetta, GA – April 25, 2013
Pros: get to learn about cars and drive all sorts of cars, from bmw's to audi's to high performance mercedes.
Cons: everyone is expendable
the days are typically fast paced depending how busy we are. before i worked for jiffy lube i knew nothing about cars. Now i understand that gas is not the only important factor to keep your car running. I moved from lube tech to customer service ad visor pretty fast(few months) co workers were generally friendly. the hardest part of the job is really – more... keeping our customers happy and making sure they enjoy the service. the most enjoyable part of my job is when me and my crew meet are quota for the month and recieve 100% of our bonus. – less
Assistant Manager (Former Employee), Ontario, CA – April 19, 2013
Once again, this job consists of selling extra add on to regular oil changes. Which in this economy, is very difficult. But I was given the opprotunity to climb the "corporate ladder" and worked as a assistant manager. I learned so much more in my career training skills to be given the opprotunity.
General Sales & Operations Manager (Former Employee), Dayton, OH – April 18, 2013
Pros: great team building experience
Cons: low wages for staff and management
The customer service was exceptional as was the speed of service their automobiles. Most cars are serviced as soon as they arrive and a customer service representative will go through the results of the vehicle inspection with the customer. They promote a no pressure policy to buy anything extra, but take time to thoroughly explain options and why they – more... felt certain things were necessary. – less
Customer Service Specialist / Lube Technician (Former Employee), St. Louis, MO – April 11, 2013
Pros: free oil changes and discounts on major services on you personal vechicle
If you are out doors kind of person this job is for you. I learned about cars vechicles recommendations. Staff is very friendly the hardest part about the is staying clean and cool are warm. the most enjoyable part of the da is at the end of the day, cause you know that you educated a person about their vechicle and you are responsible for keeping the – more... everyday working person on the road. – less