Pros: you learn how to work on cars, and they will pay for inspection and brakes classes.
Cons: poor pay, total lack of respect for employees, incompetent and delusional business practices, dishonesty is openly encouraged, extreme amount of stress, uncaring and lazy upper management, upper management will do everything it can to avoid paying you beyond your base pay, absolutely no work/life balance, and upper management refuses to promote from within (no job growth).
This is going to be fairly lengthy. A bit of a warning, this is solely a review for the Pittsburgh Lubes region of the Lucor Jiffy Lubes! This is not representing any other region beyond this one in particular!
This job, if you're leading a relatively stress-free life, will turn that completely upside down all on it's own. You are required to work a minimum of 55 hours per week as a store manager, meaning you work 11-hour days for five days of the week. This is if upper management doesn't demand you to give up one or both of your days off and force you to come in to work. In all likelihood, expect to work a minimum of 66 hours per week with no compensation. You will be getting paid for 40 hours, take it or leave it (please leave it, for your own sake).
If you opt to not give up your day off, they WILL fire you over it. Every single time there is any complaint about anything mentioned to them, no matter how small, their response is always to simply say "Is that your two-weeks notice? If not, get over it". This is their response to even their top management and employees!
If you're expecting even half-decent pay, or even pay that is worth the time and effort put into the job, you will be very disappointed. It starts at minimum wage for hourly employees, and you're capped at $9/hour. The store managers get started off at $28,000/year ($9.80/hour if you only work the minimum 55 hours!). There is a bonus structure, however this company will do everything it can to make absolutely sure you do not get your bonus. It is entirely upper management's discretion as to whether or not – more... you get the bonus, even if you surpass their expectations by miles.
Is it twenty degrees outside? Or better yet, is it five degrees outside? If it is then too bad! You are required to keep all garage doors wide open and nobody is allowed inside at any point! Meaning if you get hypothermia, it is your fault because "you should have worn more layers". Even though they write you up for wearing anything beyond the extra-thin jacket that you must buy from Jiffy Lube... even if you wear it underneath it. If there are no cars, even in this weather, you are required to go hold the sign next to the road so that you can experience the thrills of cars hitting you with a severe wind-chill.
You are also encouraged to be as shady and dishonest as possible when it comes to the prices. If a customer asks you the price of the oil change, you are required not to tell them. You have to immediately go into a five-minute long sales pitch on the service, and you are required to say it in the exact way that corporate wants you to. If you dare to tell them the price before the pitch or deviate from the script in even a single word, you will be written up. If the customer interrupts the pitch, saying they don't care and to tell them the price, you are required to verbally refuse to tell them and continue the pitch... THEN and only then are you allowed to tell them. Any customer that doesn't want to pay $45 for a basic oil change is immediately written off by upper management, saying that "they're not the type we want as a customer".
Yes, they feel that only people that are fine with paying double the going rate simply for having their floor vacuumed are the only people deserving of their service! In other words, "suckers and idiots are our demographic!". Here is the kicker: they try to pick and choose their customers like this and not try to boost business even when 8 out of the 13 stores in their region are thousands in the red for the month... And that's on the best months of the year, as it is usually 10 out of 13 for 9 months of the year! There is a reason why only four out of thirteen stores in the Pittsburgh region have store managers at all. – less