Pros: benefits and compensation
Cons: quality control monitoring (they watch everything you do), you're tied to your desk.
A typical day consisted of taking many calls for customers, and processing a lot of information. Processes change on a weekly basis. Quality Control is completely unfair, and if you aren't a supervisor favorite, they can use it easily to get you out the door. When going to upper-management, they back the supervisors 100% and provide 0 confidentiality.