My experience at Hopkins was great as an intern. I learned about office politics, also a lot about IT. I have imaged a lot of PC's, and thin clients. I have taken apart two laptops to investigate the damage inside of the keyboard and to the hard drive. I have been apart of the deployment team and set up several workstations throughout the hospital. I have worked on site to troubleshoot network drivers, printers, monitors, CPU's and scanners. I have had a lot of experience remoting into workstations and virtual desktops to troubleshoot software issues and internet connectivity problems. My coworkers have been very nice and taught me a lot in the IT field. I would say the hardest part of the job is dealing with an angry customer, but you just have to have great customer service skills. I remain calm and apologize for the delay and ensure them I will assist them to the best of my ability. The most enjoyable part for me is helping the customer and hearing how happy they are when the issue is resolved.