Johnston Health Clayton emergency department is like most ER's in the nation, it can vary from day to day. Some days are steady and you can work in a calm and timely manner. However there are days that can be overwhelming due to the amount of patients, EMS, and patient admissions that can occur all at once. As a patient access representative, you are responsible for making sure the patients information is up to date. You are also responsible for making sure insurance is verified and any information concerning financial assistance or payment options are given to the patient prior to their discharge. The staff at Johnston Health are helpful and informative. They will help you when and if you ask.