Professor (Former Employee) – online. Headquarters in Colorado – August 21, 2016
Jones International University began with a disrupted vision of online education characterized by including dissertation as part of the curriculum from the first term. It worked very well until 2013 when the economic crisis and the management's decisions hindered the university's quality and impact on the education field. As a consequence, faculty members decided to leave and the university closed.
Initial innovative vision of curriculum
Management with an excessive monetary vision of education
Admissions Counselor (Former Employee) – Centennial, CO – May 11, 2016
Jones was a very high paced job that required a lot of work. I would still be there today if the school itself did not close doors. I assisted students in signing up for bachelors, masters, and doctorate degrees. I walked students, on the phone, and from around the world through choosing a degree, filling out required paperwork, filling out FAFSA for government aid, and walking them through orientation. I then got them in contact with a Student Support Counselor to help them with the next step as a student. This position was online based and required skills in Salesforce, Leads 360, Noble, Microsoft Word/ Excel/ Office. It required a lot of patience and the ability to help a mass amount of very different cultures, backgrounds, and needs.
Talked with many people from many backgrounds
metrics where difficult to meet/ a lot of pressure due to lack of money in the company
Transcript Evaluator (Former Employee) – Centennial, CO – March 3, 2016
A typical day at work was anything but. We fought an uphill battle the whole time I worked there. This is in no way a negative statement. It was an honor to work with such dedicated professionals who were unwilling to give up despite insurmountable odds.
When I was first hired, the management was lacking. Toward the end of my employment however, we had become a well-oiled machine and it was sad to see the University shut down.
The most difficult part of the job was the constant change. Although change is good, there was a lot of it seems that our direction was lost to plans being given time to work.
The best part of this job was working with a group of people so dedicated to their work that although we knew of the impending closure, our office did not slow down. If anything, efforts ramped up and I have never been more impressed with my ability to handle such a difficult situation.
Free bagels on Friday, Free covered parking, Good healthcare
No yearly evaluations for raises, Little room to grow
It was a wonderful place to work. The staff and management made it great. We all enjoyed our jobs. Even on a bad day we were able to help each other stay positive. I loved working with the students. The university is closing at the end of the year. Had the university not closed I would have stayed there until retirement.
Director, Financial Aid (Current Employee) – Centennial, CO – September 17, 2015
Working at JIU was always challenging for me career wise. We were always changing and progressing with our ideas which allowed me to work with other management on process improvements.
My experience at JIU might be diffrent then others. I was given opportunities for advancement the 9 years I was employeed for them. I was allowed to innovate process improvements, decipher federal regulations and implement department duties to ensure compliance was being met.
Overall I thought Management was supportive although sometimes there were Executive level management who should not have held their positions for as long as they did. Too many secrets, not enough trust with management level employees.
i loved working in the fast pace Casino atmosphere
Sr. Admission Counselor (Former Employee) – las vegas – March 10, 2015
Wyndham is one of the most respected companies in the world. I was the first greeter to also be a closure in company history. I had a booth and I would meet people as they walked through the casino. I would get there attention and then bring them to the booth, (normally a closure would take them from there but at Bills casino I did both). I worked at Caesars Palace, Harrah's, The RIO to name a few and it was really exciting, I worked there when Las Vegas was going thru a really hard economy so the compensation was salary plus commission and the commissions were down at the time. I honed my face to face skills there.
Sr Admissions Counselor (Former Employee) – Centennial, CO – February 4, 2015
Need to hire management from outside of company, too many personal relationships. Need to have directors that have years of experience and a more diverse directors, administration. There are no minorities in those positions.
Accounts Receivable Specialist (Former Employee) – Centennial, CO – January 29, 2015
Every day I checked students accounts to make sure that they were being charged correctly for the courses that they were in and that they were being refunded if they dropped courses. I assisted customers over the phone as well as by email. The management in the accounting department did their best to keep their employees happy. We had different contests, picknics and events to help break up the monotony of the days and to help build employee relations. I learned a lot about how to work with a variety of people. The hardest part of this job was that I had to drive so far and was unable to adjust my schedule to work better with traffic.
Good place to develop a career in Sales and Marketing
Customer Service/Sales (Former Employee) – Englewood, CO – January 12, 2015
I had great fun working at Jones International University. It exercised a great and open work culture to build relationships among departments and beyond. The majority of the leadership and employees have a common passion in the values and vision of the university despite its "For-Profit" stigma in higher education and operations it has to run its business on. Unfortunately, this is a reality of the industry and due to the consistent financial adversities it had endured I and over 80% of the admissions staff had to pay the price.
Professor (Former Employee) – Centennial, CO – January 4, 2015
Very poor faculty environment with poor communication; pay is low with increases in past 5 yrs. Poor students are passed to keep retention and cash flowing. Pay is per student and many courses are small. Hard to make any money for time invested.
Management makes decisions based on fear instead of forsight
ADMISSIONS COUNSELOR (Former Employee) – Denver, CO – June 17, 2014
The management is simply ridiculous. When the telemarketing laws made it a requirement to get permission to call prospective students on their cell phones the management sat on this information for 3 months hoping it would go away. The day before this law was to take effect they had us try to contact all 700 of our leads to get permission. The next day the leads we were not able to contact disappeared, reducing our lead bases from 700 to 50. A month later management paid a third party to contact the dumped leads and sell them back to us!
Good company benefits
You'll get questioned about every thing you do, and criticized for taking too many bathroom breaks
Student Support Counselor (Former Employee) – Denver, CO – May 11, 2014
The people were awesome but the hours were long and I almost went crazy because you are chained to your phone and desk all day long. This job was like working in a call center. Ethical concerns are they enroll students who are on a middle school level saying (We give everyone a chance).....not true it's all about money and they let people enroll who don't have the basic skills/knowledge to make it all the way through their programs. They also fired a guy (making up a flimsy reason everyone could see through) who was an amazing counselor after 14 years because he was making more money than the managers were. VERY AWFUL place to work UNLESS you work in the library!!!!!
Paychecks were always on time
Short breaks, stressful environment, very constrictive job, monotonous work