Overworked due to other employee’s lacking to assisting others or, doing bare minimum for themselves.
Pros: management would buy staff lunch as a reward to meet a monthly goal, holidays we would get a gift cards, have a christmas lunch with all 5 departments eat together and come as a whole department.
Cons: lack of teamwork, immature employees telling one another, individuals that needed to be reported were consistently dishonest with management.
A typical day at work would begin with our morning huddle to review any new information, changes in clinical staff schedule and/or, what nurses were assigned to appropriate providers. After huddle all staff was to report to their assigned areas and begin their daily duties for the day. My first action would be to roll the phone system on at 8:00am. After phones were rolled over and incoming calls began this was a consistent duty of answering phones and scheduling patient appointments, transferring calls to appropriate nurse and or provider if necessary.
Messages were also taken and sent through EPIC computer system that allowed appropriate sent messages to correct Doctors, Nurses, or other responsible parties you were trying to get in touch with. Provider’s template was managed to ensure all patient appointments types were made in appropriate appointment slots due to new patients and established patient’s time of care needed for each individual may differ.
I learned so much through my experience a JPS about how important it is to stay engaged in the everyday changes that take place in our clinical surroundings. The importance of having appropriate staffing every day to help satisfy every patients needs is key to running a smooth clinic. I also had to learn to continue my daily duty’s no matter how short staffed we may have been at times and keep myself in control of my emotions when placed in stressful situations.
Management at my job in my opinion was over worked as well and, had a difficult time managing employee’s behaviors and attendance appropriately. Due to diversity in – more... the facility there were times I had to unwillingly bite my tongue and do more work than assigned just to keep the peace and continue my day drama free.
Coworkers were difficult to work with at first. I believe it was due to age difference although that should never have been a factor. The employees who have been there 30 years pulse would make me feel inferior or not acquit to complete the job. I felt as if I was being used a lot through the first 2-3years before I began to feel like part of the team. Sad as it is to say the group was very tight knitted and would always stand up for one another at times leaving me out.
The hardest part of my job was to be better myself and, be able to help anyone who asked for an extra hand when it was needed. Most people would look to me as if I was a suck up or, trying to put more work on the others due to my ability to successfully accomplish activities. The others were fearful of being assigned more work or, working extra hours like I did.
The most enjoyable part of my job was assisting others. Most people have lost sight of the real reason we are called “Caregivers” these are people who are dedicated to helping change the lives of others even if it’s just one person at a time. The real reason I love to work with people in the medical field is the knowledge to comprehend and understand your purpose and how it can change a person’s life. – less