May want to pass on this job unless your are desperate for a paycheck!
Former Employee (Former Employee) – Texas – February 7, 2017
Worked there under one director who was okay and they they got a new director who came from another company which did not improve under their leadership and wound up at this company. Under the new director the leadership is anything, but that. They have no idea what they are doing claims to be fair and unbiased, but very selective as to who they want to keep and listen to.
They started the surveys as a big push to improve customer service, but nothing has come about it. It seems to hurt the agents who are trying to get a little bonus each month based on ever changing qualifiers and scorecards. Communication is a thing of the past as no one will tell you of changes until you find out they have been implemented.
Managers don't know what to do, or how to go about it. It seems like if you do your job you may keep it, but if not they keep the laziest and most complaining people on payroll and get rid of the good hard working employees. Advancement is nonexistent, and all the jobs are going overseas. If you are in between jobs this may be a pit stop to earn a paycheck, but don't expect much of anything here. It used to be a decent place to work, but not anymore.
System upgrades and issues are a constant reminder why you should have a good IT department and spend money on good equipment and keep up with the new web browsers and software.
Training is very little with limited ongoing training based on availability of trainers and rooms. Meetings are held where you can find a spot.
Work for a good schedule
Poor Management, poor compensation, Surveys are a job ender, no opinion