Typical day at work:
-Morning meetings with community manager/staff to prepare for future/current residents
-Taking responsibility for JVM’s mission statement to ensure higher customer satisfaction
-Meeting/Greeting prospects for future residency/online posting to Craigslist/maintaining appearance of Model for viewing
-Responsible for incoming/outgoing calls for rental rates/resident request/service request
-Assist in Inspecting units for move-ins (pat downs)/move-outs
-Data entry processing rental applications for approval/future prospects
-Preparing packages for new leases/lock changes/mailboxes for move-ins
-Letters/referrals/handling of customer satisfaction
-Monthly commissions/renewals/market surveys
-Maintaining resident files/assist with delinquencies and eviction paperwork and posting resident rents thru OneSite
-Currently going to CAM classes and keeping up to date with the latest Grace Hill courses
-Assistant to Community Manager
What I learned:
what I learned is what not to do.
I started with JVM with over 10 years experience, from Leasing to Assistant Manager. I had no formal training at this company, I had to hit the ground running and was only trained by my manager on a need to know basis. I started training myself based on the minimal information I found on my own. Once my manager was let go, I had to run the office on my own for weeks. when a new manager was hired I expressed my concerns, and started receiving more updated training, and structure. I received several raises and promotions in a short period of time. With new management morale is low, and its a hostile environment to work in. They are now being sold.
Hardest part about my job:
Working with a manager that did not want to see you succeed.
Most enjoyable part about the job:
Was helping people, building resident relationships, and seeing the hard work that I put in pay off, and be recognized.