Under the supervision of the Account Manager, the Customer Service Agent should be able to provide excellent attention to the client needs in a prompt manner. Have the ability to multitask in a mild stressful environment and be able to coordinate client and contractors to perform the job in a professional way. Should have the ability to keep calm, talk in the phone, type and coordinate at the same time.
SKILLS:
Ability to understand different kind of computer programs.
Excellent people skills.
Excellent decision making.
Ability to coordinate a service in an urgent situation.
Detailed oriented.
Ability to work independently and self motivated.
Full knowledge of outlook and Microsoft programs is a must.
REQUIREMENTS:
3 yrs. Costumer service experience. Will verify references.
Excellent organizational and communication skills.