All together an enjoyable experience.
Pros: discounted lunch, the opportunity to work alongside friends, the ability to make new friends and keep customer service as high as possible
Cons: no breaks, poor communicational with the establishments owners, lack of direction from the gm, no benefits or chances of receiving raises in compensation.
Before management, a typical day consisted of working around a plethora of cultured people; ranging from new faces to our daily regular customers. Duties included stocking, cleaning, working the buffet, cash register, customer service and working alongside management to provide the highest customer service ratings for the day/quarter/ect...
Once I became a manager my daily duties became inventory management, team success throughout the day, role play in our active work environment, suggestive sales, up-sales (meaning attempts to produce higher income per customer in the act of suggesting items they may want after they've completed their order) data entry throughout the day, keeping close contact with the owners of the establishment in order to maintain status quo, and lastly keeping all machines running with thorough inspection throughout the day.
The most enjoyable part of the job for me was making sure each and every customer who either came through our doors or through our drive-thru walked out or drove away with a smile on their face & a guaranteed "we'll be back"
The hardest part of the job for me was working through some of the unorganization, as we were a franchise, there were many rules that were implemented with only minimal instruction on how to maintain and produce the desired outcomes for each new rule implemented.
I loved my co-workers as they made the long and tireless days more and more enjoyable with each time we were placed together for our daily duties, they definitely made my experience at KFC very enjoyable.
I learned that no matter what there will be days where certain situations may arise causing issues, but no matter what you must maintain a cool head and persevere towards the goal at hand, whether that may be daily sales, an inspection, or even just keeping tempo with the team.