Productive and at times intense, I enjoyed working there.
Pros: Everyday was a learning opportunity
I worked in the message center as a license vocational nurse. I would sort and respond to telephone messages, emails, lab order/results, referrals, prescription refills requests from patients to physicians or physician to patient. Occasionally, I would float to
Internal Med/Family Med/Pediatric Departments take vital signs, give immunizations, review medication lists, set up for physical exams, vision & hearing screenings, and Spanish/English interpretation.
My co-workers were of diverse cultures and work experiences. I enjoyed working and learning from them. Management was easy to talk to and receptive to ideas.
The most enjoyable part of my job was the problem solving aspect. Patients depended on me for an answer or an explanation about symptoms, lab results, treatments, medications, processing a referral, or simply having a physician complete and sign paperwork for a patient.
The hardest part of my job was searching for paperwork that occasionally was lost in transit from reception desk to physician's desk.