Pros: great benefits. constantly learning new aspects of the field. advancement is strong.
Cons: lunch break not long enough, many restrictions in a call center but, it's the nature of the position, it's standard, can't take off when you want to, has to be approved before hand, can incur occurrences, even though, you have documentation.
Very fast paced. High volume. Great coworkers and great team work. Management personalites vary. Some are great and others should not be in that position. The hardest part of the job is not having a decent time for lunch time. A half hour break is not enough time to use the bathroom, heat up your lunch and eat it without rushing. It's a health orientated – more... company; but, the personal lunch break is not long enough to really regroup. Many times you come back from lunch more rushed or tired. The most enjoyable part of the job is helping the members out. Whether it's with copay information, explaining how their plan works, assisting with processes. The extra icing on the cake,when a member is moved to submit a commendation for a job well done. – less