Great Orginazation; Excellent Benefits.
Pros: excellent medical benefits, retirement program as well as merits and bonuses.
Cons: interuptions and distractions during the course of the day. but like anything else you adjust.
A typical day consisted mostly of calculating outcomes and recording statistics for the previous day. Posting results on KP-WIKI.
While I was at Kaiser I learned various KP custom programs; KP-WIKI, MAINFRAME, SYMPOSIUM, TORT, ARIBA, ATD,and NICE. As well as SAMETIME, LOTUS NOTES, SNAG IT.
I worked in the Patient Billing Resolution Call Center" as a "Reporting Analyst. Located at Parsons East Annex, in Pasadena, CA.
The call center is a union represented environment. I had to keep my relationship with Union Staff strictly on a professional level which was not hard for me to do.
The most enjoyable part of the job was Telecommuting 3 days a week. The quiet home environment without interruptions resulted higher productivity