KANA is a leading provider of customer service solutions that improve customer satisfaction, reduce service costs and increase revenues. KANA's award-winning customer service solutions for eservice, assisted service and customer self-service enable companies to transform their service operations and resolve inquiries quickly and accurately across multiple channels.
Founded in 1985, KANA is guided by a Management Team of experienced professionals with decades of corporate management experience. Our Board of Directors brings a broad range of skills and experiences to help guide our business strategies, practices and corporate governance.
The KANA Solution is designed to help companies achieve exceptional Customer Service in three areas:
• eService Solutions -KANA eservice solutions optimize contact center operations to maximize agent effectiveness when managing high volumes of email and live collaboration interactions.
• Call Center Solutions -A streamlined agent desktop that leverages enterprise information when answering customers' questions combines with automated inquiry resolution guidance and service processes to deliver dramatic improvements in call center productivity.
• Web Self-Service Solutions - Solutions that guide the customer through each self-service inquiry and provide easy escalation methods to make every self-service experience successful and satisfying. – less–ZoomInfo