Customer Focused, Friendly Atmosphere, Team oriented,
Store Manager (Former Employee) – Charlotte, NC – July 1, 2015
Kangaroo Express was recently auctioned off to Couche Tard, which currently owns Circle K. Management changes were taking place and the current District Manager did not know how Kangaroo Express ran which created obstacles that did not help the store successfully run. The workload became overwhelming due to trying to implement two different businesses.
A typical day at work started at 5am. Checking the store to make sure things were ready for the new day. Checking on the 3rd shift workers to make sure everything ran smoothly overnight. Then cash accountability and paperwork to ensure the previous day met sales and handled cash correctly. Kangaroo Express is customer focused, so after paperwork I would front face the store and mingle with customers to ensure they were having a great experience with us. We had to order using a handheld system, all the items in the store that were not vendor items twice a week. Also, got a delivery for these items twice a week, which needed restocked. The coolers would get restocked daily as well as the overall cleanliness of the store needed maintained. Parking lots and gas pumps were cleaned several times a day. Car wash needed maintained and fixed when broken. Payroll and schedules needed done weekly which I handled.
As a Store Manager, I had 3 assistants. Two full-time lead assistants who rotated weekends handling the cash accountability and paperwork and 1 Food Service Assistant who handled the hot from the oven program, where hot food was cooked and available to our customers, as well as deli items.
The best part of the job was definitely more... the people. I had an awesome staff whose focus was the same as mine. I only hired people who I knew had exceptional customer service. The customers noticed and commented on this everyday. The customers would return due to the atmosphere we created as a team.
The most difficult part of the job was when the changes came and I was working 14+ hours a day plus on call when I left, always needing to be available when something happened. I created a team oriented atmosphere and with the new management I was told I needed to carry the load alone and not let my assistants continue to help. This created confusion and exhaustion. Which ultimately led to my decision to resign. less
Long hours with no upper management assistance