Pros: Compensation, co-workers, enviornment
Cons: Slow moving management
During an 8 hour shift, I would call perspective students and set appointments to assess their education goals and how Kaplan could help with those. Not every student was a good fit, so we had to interview them and make sure they knew what they were signing up for and if it was in their ability to follow through.
Management was kind of all over the place. The campus director was pining for a job at another school, the director of admissions was slow to return requests.
I loved everyone I worked with. It was a very supportive group and we often acknowledged each others successes. Ultimately we were there to help students succeed.
The hardest part of the job was not meeting enrollment objectives. Though my enrollment was quite high, not every student was cut out for online classes. If the student was not 100% committed I wouldn't sign them up. Fall out rate hurt just as much as not hitting my goals. The last thing I wanted was to waste a students time or money. I wanted students that were 100% committed to making a change and an education was going to do that for them.