A stressful environment in a restaurant that relies solely on it's servers.
Server (Current Employee) – Costa Mesa, CA – July 20, 2017
I have been an employee at Karl Strauss for some time. I have seen the economy change, and the industry change with it. Corporate has made some critical errors by getting rid of hard liquor, and following other restaurant food trends, rather than setting their own. Servers don't make nearly the amount of money here that they should. Corporate caters to the customers that complain the most, therefore this restaurant is based on the standards of those people, and the horrible tips they give. Employees are pressured to write fake "Yelp" reviews to boost the restaurant's rating. The employees are asked to carry out strict secret shopper standards with every table. These standards can often sound rehearsed, or insincere to customers. Even when customers don't want to hear these standards, we still have to recite them, or else we face retraining and/or losing our jobs. Management is constantly changing and coming up with new rules on an almost-daily basis. Therefore, the perks that are promised by the company, are hardly ever guaranteed by store management.
work experience, building character
expensive employee food and uniform, sub-par tips, ridiculous rules and standards