Pros: there are a lot of good people working here
Cons: communication is non-existent, policies change on a daily basis, and management doesn't seem to know what it's doing
Overall the company has decided that the bottom line is far more important than its customers or employees. Call center operators average a measly $12 an hour, far below average for other security call centers. Communication between teams and departments is non-existent, with procedures and policies changing on an almost daily basis with little to no warning from management. If you desperately need a job, and Kastle comes calling, it's better than nothing. Make sure you keep your resume active, though, because you don't want to stay for any real length of time.