Provided hands-on and remote hardware, software and infrastructure technical support; Responded to problem resolution requests as specified by the priority definitions within Service Level Agreements
Utilized troubleshooting skills to facilitate problem resolution
Kept assigned Enterprise Help Desk Remedy data updated
Appropriately verified the need for workstation hardware maintenance.
Served as the local IT for the deployment of IT products, services and applications
Implemented deployment plans associated with application and equipment roll-outs and upgrades.
Provided a broad understanding of the design and functionality of a wide range of workstations and peripheral equipment.
Resolved complex technical and functional problems with a variety of unique business products and applications.
Provided Project management skills and the ability to facilitate the alignment and integration of technology and business plans as required.
Demonstrated strong analytical and communication skills.
Worked effectively with customers, IT management and teammates