Integrity and commitment to excellence.
Help Desk Support Analyst (Former Employee) – Los Angeles, CA – July 20, 2014
Keck Medical Center of USC has been the best job I have ever had. I have learn so much from working with such professionals that I am ingratitude towards them for life. Although I am no longer a Trojan, the Trojan culture will always be remembered.
A typical day would be very busy! But that was the fun and exciting part about the job. I learned how to deal with pressure and people at the same time. I learn the importance of a team due to the nature of the job --it's a hospital so peoples lives are at stake!
Everyone there was about helping each other and working as a team. Management had a challenge to undergo with the size of the team and the responsibility that comes with have peoples lives at risk if the team is not up to par. However, I was always treated with courtesy and a joy.
The hardest part of the job consisted of managing it all today. There was over 200 applications we supported, over 300 calls a day in a 8-10 staffed 1st shift, 2-4 staff 2nd shift and 1-2 staff 3rd shift. However once you get use to the flow, once you pick up on the system or establish a system for yourself that works with the team, then it's one of the most enjoyable jobs out there. It was a privilege to work with the Health Sciences Information Technology Team. So much to learn from them as well.
Prestigious Educational Organization, Help saving lives, and working with and around computers all day.