Good atmophere but poorly mismanaged and the examiners receive poor internal customer service
Pros: great benefits
Cons: poor management, no advancement opportunities, lack of technological tools to increase efficiency
Being a clams examiner is a difficult job and it not for the feint at heart. While Keenan provides it friendly working environment, it's failure to give its examiners technology current with even this millennium make the position incredibly difficult. Furthermore the management team is not business savvy and extremely slow to adapt to the fast changes in the Workers Compensation arena.
There is also a lack of general understanding by management that the demands required far exceed the tools and time available to the examiner complete the requisite tasks. The expectation is that the examiner should be able to stay on top of 150+ claims while also attending training, answering phone calls completing projects best suited for computers to organize the data.
This lack of understanding has gone as far as to warrant a class action lawsuit for claims examiners alleging that Keenan is inappropriately classifying claims examiners as exempt employees to avoid having to pay overtime.
Management is also guilty of obsessive micromanagement to the point that the examiner's have little to no authority but all the responsibility, and the examiner's end up spending 25-33% of their work week solely completing projects to adhere to management's needs rather that attending to those of their claimant's or employers
Organization might be Keenan's weakest point. Many documents are stored in folders on a shared drive allowing the users either write or read access. The documents are not organized and often one may search for 1/2 hour to locate a document that provide information on a particular topic. – more... The claims handling manual is also constructed in the same haphazard fashion except it is unclear as to when the claims handling manual has been updated and what changes in the law have been incorporated into the claims handling process.
The co-workers at Keenan are for the most part an affable bunch, but there is often a lot of gossiping, and political power plays that can sour the mood.
The most enjoyable part of the job is that one if afford the opportunity to learn a great deal about claims handling, workers' compensation law, medical diagnoses and medical treatment as well as how to adapt to complete the necessary work. – less