FT & PT Receptionist for our Doggie Daycare Bed & Breakfast (Buckhead)
Kelseys Dog House - Atlanta, GA

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* Seeking an enthusiastic, responsible and motivated Front Desk Receptionist with a positive attitude that enjoys serving our customers and dog family. *

We are an upscale, full-service Doggie Daycare Bed & Breakfast in Buckhead. We offer year-round, cage-free Grooming (all sizes), Playcare & Boarding (upto 35 pounds) with personalized customer service in a home-style environment.

Daily Responsibilities Include:

  • This position supports our company through customer service functions, including being the first point of contact for customer reservations, front desk reception, customer concerns and cash handling.
  • This is an excellent opportunity for a reliable, team-oriented individual that is able to work under pressure and enjoys working in a fast-paced environment.

*Ability to handle and manage stressful, busy situations.

  • Following service protocols, procedures and timelines to insure the highest quality of customer service.
  • Consistently greeting customers professionally (75+ customers & their dogs daily).
  • Answering 4 telephone lines in a consistently professional, calm and friendly manner.
  • Signing in dogs for daycare, boarding and grooming and taking detailed instructions.
  • Collecting and entering all client information accurately into the computer.
  • Keeping medical and vaccine records up to date for all dogs.
  • Keep the reception and front desk clean and organized at all times (inside & outside).
  • Communicate and assist all customers and your team members with friendliness and respect to create a peaceful work environment.
  • Sales (know and are able to explain our services and products).
  • Ability to learn customer's names and their dogs quickly.
  • Desire to ensure that every customer is satisfied with their experience and if there is a service issue being able to meet their expectation/report to management.

Requirements:
*Minimum of 2 years experience working in customer service with an outstanding track record.

  • Must have previous acquaintance either at a doggy daycare facility or a veterinary hospital.

*Must be a team player and shifts include weekend hours and holidays.

  • Must have a keen instinct for animal safety, proper procedures and loving commitment for our customer and dog families.
  • Proficient customer/team support skills.
  • Excellent Multi-tasking skills.
  • Enjoy being at work.
  • Lots of dogs means lots of service.
  • Focus on detail and organization.
  • Outstanding work ethic.
  • Motivated, self-starter.
  • Communicate challenges and questions that need attention to management as soon as possible.
  • Computer proficient including Excel & Outlook, FB, Twitter (creating forms is a plus).
  • It is essential that you are able to regularly stand for extended periods, bend, and stretch and work in and around pet hair and dander.

*Must have reliable transportation to and from central Buckhead.

Please Note:
*This position requires an active person with strong, multi-tasking skills and high energy level who is not afraid to get their hands dirty.

  • Seeking candidates that are looking for a career, not a job.
  • Work interviews and testing on various breeds.
  • Please email resume.

Indeed - 9 months ago - save job - block