No advancement opportunities/ poor management and supervision
FNOL Rep (Former Employee) – Moosic, PA – January 11, 2017
The job in itself is actually very enjoyable and simple. However, supervisors refuse to assist when needed, and belittle and embarrass you when you make a mistake after asking for assistance numerous times to avoid errors. Little to no quality reviews. The ones selected to monitor calls grade on how they think the call should be handled without any set standards to follow. Very difficult to manage personal and business life as they often deny request for time off even with very reasonable notice and refuse to work with you in tough situations. Don't plan family vacations unless you are ready to request it a year in advance and even then there is little chances of actually getting the time off. Yet management comes and goes as they please
Very poor quality of phone and computer systems. Frequent outages and crashes. Pay is only decent if you work the later shift. Could take up to 4 years before you can even be considered for a shift change. No advancement opportunities. If you're looking for a career opportunity that will help you advance and grow with a company you will not find it at Kemper. Whether you get an annual wage increase depends on the entire department, not individual performance. You'll hear the same agents continue to be rude, disrespectful, and perform poorly with out any reprecussions. Makes it very difficult to stay motivated knowing nothing is being done about it and your own wages are being hurt by other employees.
Business casual dress code
Poor leadership skills, very poor performance standards. No room for advancment