I enjoyed the work and the people I worked with.
Billing and Collection Clerk III (Former Employee) – DeWitt New York – July 23, 2013
Responsible for all commissions paid/received by insurance brokers and insured’s unpaid balances. Processed accounting journals as needed to correctly pay commission, make corrections, reviewed accounts to determine if further collection activity is needed. Made collection phone calls to debtors regarding delinquent accounts and sent letters to debtor regarding payment on their account. Referred delinquent accounts to collection agency or attorney when no response from letters and phone calls; I collected on average, 60% of delinquent accounts before referring to collections. Retrieve customer service phone calls. Keep Excel spreadsheets to monitor activity on delinquent accounts. Processed insured’s premium payments when needed. Processed data entry for manual premium adjustments. Reviewed and issued refunds for premium accounts. Made Organizational charts in Visio. Used Micro soft word and excel.
Management was very controlling. They didn't give you a great deal of control. All decisions had to be made by management.
i enjoyed the work i did. it kept me busy.
there wasn't any room for advancement