IT Administrator
Kensington Tours - Santa Ana, CA

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The IT Support Administrator will be responsible for support functions related to workgroup productivity tools, phone systems, office hardware and industry specific front and back-office applications. Frequently represent the company in dealings with employees, affiliates, vendors and Independent Contractors, requiring the highest level of professionalism in all interactions.


  • Provide support in the use of:

MS Office productivity tools
Workstation / laptop general troubleshooting and OS/hardware configuration in mixed Windows environment
Travel industry booking tool installs and basic troubleshooting
Email support (POP, IMAP and Exchange), in-house and SaaS providers, and related spam controls
Phone/PBX, printer, scanner and other office equipment support
Third party SaaS services (Skpye, Dropbox, SharePoint, VoIP services, etc.) management

  • Maintenance, and configuration management of workgroup supporting systems:

Domain controllers / Active Directory
Security systems, patch management and outbreak resolution
Backup systems and data recovery
Network troubleshooting and basic management of switches, routers, firewalls, and IDS

  • Responsible for management and configuration of phone systems supporting all departments
  • Accounting systems server and database administration
  • Corporate WAN and LAN network management, administration of MUVPN and other remote access mechanisms
  • Collocated, managed and cloud infrastructure management including management of web servers, SSL certificates, DNS and domain configurations

Personal Attributes & Work Ethic

  • Must provide clear and professional communication in all stakeholder interactions
  • Able to prioritize work effectively and pursue issues through to successful resolution
  • Possess strong verbal and written communication skills
  • Successful collaboration with team members is essential. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.
  • Capable of making decisions with a moderate level of risk and ambiguity

Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business

  • Committed to ongoing enhancement of technical and soft skills. Must stay current with industry developments in the IT field.
  • Job function will require some travel, travel expenses paid for by company