The patrons and staff at the library made my job fun and exciting
Manager (Former Employee) – Kentwood Branch Library – July 29, 2015
I was a manager at the library for 15 years.
A typical week included:
Oversight of 12 to 15 employees, scheduling, vacation requests, library user interactions, employee training and evaluation, staff meetings, committee participation, time sheet verification and sign off, and I also helped out at the reference desk and with programming when needed.
I loved working with my employees and coworkers! I love working with the library users. I worked with a diverse population at the library branch where I was assigned. There were sometimes language challenges, but I found that patience and a smile could usually overcome issues.
The library staff is incredible. Their commitment to customer service is exceptional.
The focus of the library seems to be all over the map. Trying to be all things to all people.