Constantly busy on the phones, fast paced environment, but it could get messy at times due to lack of respect towards management and cleanness.
Pros: pizza days, moderate cell phone use, internet use, half hour paid lunch.
Cons: 24/7 call center, no personal station, messy, micromanage.
Call center environment, consisted of 1 manager and 1 supervisor and 15 call center agents. I learned to be a leader, to work under
pressure and developed exceptional customer service skills, learned different softwares that we used to handle the different types of calls that we received, payroll and monthly reports system.
hardest part of the job was dealing with really rude clients and
citizens that we helped when they were stranded on the freeways.
What I enjoyed most was working early in the morning and being able to get out early before rush hour traffic.
Some call center agents didn't respect management and tardiness wasn't taken seriously.