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13 reviews

Kepro United States Employee Reviews

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  • Job Work/Life Balance
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Challenges
Employee (Former Employee), Harrisburg, PAFebruary 18, 2015
Pros: work from home option; good networking opportunity
Cons: poor office culture; micromanagement; sneaky
The management of this office was challenging to say the least. However, experience has shown me that this type of dysfunction is typical in much of corporate America. Micromanagement, poor communication and secretive, closed door management is very dehumanizing to staff. It has taken a few months for my professional confidence to return after working here for only 18 months. Some staff members are the epitome of "Mean Girls" at an adult level and get away with this type of behavior. Executive leadership is completely out of touch with satellite offices, and recent "rebranding" was a complete internal failure due to overall company culture, and was the exact opposite of my experience with this company.
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Very happy with this job!
Utilization Reviewer (Current Employee), Bloomington MNJanuary 18, 2015
Pros: relaxed environment, ability to work some days remotely
Cons: bit of a commute
Great manager who has an open door policy and is always supportive and patient. Relaxed work environment and always learning something new. It's nice to know what I do makes a difference.
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Productive
Review Clerk (Current Employee), Tampa, FLJanuary 6, 2015
Pros: benefits
Cons: benefits
The work environment is a calm and very productive atmosphere. The people are pleasant to get along with and the management team is willing to help out in any way of that they can to ensure that everyone is on the same level in customer satisfaction.
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BEWARE
worker (Former Employee), Independence, OhioAugust 26, 2014
Pros: pay is not all that bad
Cons: sneaky management hides behind closed doors
Don't expect to make a career out of this place. They will fire you at the drop of a hat for no reason. They have become well known for their "revolving" door.

Management is very poor. One in particular is young and inexperienced and only received the promotion because of who she "knows".
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Not anything I would do again
Staff (Former Employee), OhioAugust 21, 2014
Pros: good co-workers
Cons: very political
Vindictive and mean. Poor people skills. Managers don't care about staff. Stressful place to work. Lots of "secrets" from staff. No work life balance.
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flexible
Quality Analyst (Current Employee), Nashville, TNMay 23, 2014
great flexible company. good opportunity. very cooperative team.
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Poor training and job secuity
Nurse Reviewer (Former Employee), Cleveland, OHMay 13, 2014
Cons: poor management and training.
If you work for Kepro in Ohio, they can fire you at anytime with no just cause.

Their training is horrible to almost non existent. They expect you to know their programs even though you haven't been taught. Only apply if you are very fluent in computers and MS Programs.

Other employees in same position were friendly and helpful.
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awful place to work for
review assistant (Current Employee), cleveland ohioJanuary 11, 2014
Pros: eat at your desk.
Cons: 30 min lunch...10 min break...heavy word.. a boss who is under 23
If you are really in need of a job then I would say yes as a last resort, the pay is descent.The management is horrible,there is no organized training. No team work and they treat you like garbage. Some if the people were nice and the work is not hard .The atmosphere is laid back but other than that don't waste your time.
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Awesome
Provider Service Rep (Former Employee), Tampa, FLAugust 9, 2013
If it weren't for the lay off I would have stayed there. Great place to work however at times it can be stressful.
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Relaxed atmosphere
Contracted Utilization Nurse Reviewer (Former Employee), Winter Park, FLJune 17, 2013
Reviewed and interpreted patient records and compared using Interqual and MCG criteria to determine medical necessity and appropriateness of care; determined if the plan of care was followed in a timely manner and that the medical record documentation supported the delivery of quality care

CONTRACTED POSITION
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Fast paced call center; local staff worked well together
PATIENT SUPPORT REPRESENTATIVE (Former Employee), Dallas, TXSeptember 24, 2012
Pros: this was continuation of a contract for previous employer, local staff worked well together, and the client appreciated our efforts.
Cons: little communication from management staff, little support
Fast paced call center processing incoming calls from members, hospitals and physician offices. Determine needs of each call and process accordingly by sending inquiries to member and/or provider services, collecting demographic information, transferring appropriate callers to nursing staff. Following patient through hospital stay, verifying discharge and extended stays.

May 1, 2013

Very poor management. Lack of support with no formal orientation to position. Lack of attention by management to office environment.

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Imaging reviewer
Imaging Clinical Reviewer (Current Employee), Richmond, VAJune 25, 2012
Review medical imaging cases for medical necessity. I have gained a stronger knowledge of many illness and how advanced imaging can aid in the diagnosis and treatment of diseases.