Pros: this was continuation of a contract for previous employer, local staff worked well together, and the client appreciated our efforts.
Cons: little communication from management staff, little support
Fast paced call center processing incoming calls from members, hospitals and physician offices. Determine needs of each call and process accordingly by sending inquiries to member and/or provider services, collecting demographic information, transferring appropriate callers to nursing staff. Following patient through hospital stay, verifying discharge and extended stays.