Thank you for taking the time to comment about your experience at Key. Working the third shift can be challenging; especially when waking the youth and motivating them to get up and prepare themselves for school. It appears that you had a good relationship with the youth and that you enjoyed working with
and caring for them. I'm sorry that you did not feel a connection with your supervisory team and felt there was a lack of support. I will forward your comments to our management team for review. We wish you the best in your future endeavors.
Thank you for taking the time to comment about your experience at the Key Program. I'm sorry to learn that you did not have an overall satisfactory experience. In regard to voicing your opinion, there are several structured and professional forums for staff to express themselves and have discussions with supervisory staff. Specifically, in their one-on-one supervision meetings with their Program Supervisor. There is also an on-call supervisor available 24/7 who is there to support both staff and clients who would welcome feedback from staff. It is made clear in the interview that Key operates as a "team" and if one program is in need of more support for the safety of all, any Key staff member would be ready, willing and able to support their teammates; and they would expect the same in return when their program is in need of additional support. By supporting and working in other programs, staff are given an opportunity to expand their knowledge and experience by learning a variety of different program models and to work with different client populations. It is also made clear in the interview process that a condition of employment is to have a legal registered and insured vehicle for work use. An important part of Key's services is to provide transportation for our clients to and from school, to medical appointments, to home visits, to recreational activities, etc. Staff are paid for their transport/travel time and receive mileage reimbursement at 40 cents per mile for any transportation or travel they do on behalf of Key. Any additional mileage reimbursement allowance, by MA law, may be claimed on personal income taxes. On a positive note, it appears that you did enjoy working with and learning about our client population. I hope that you have been able to take what you learned at Key to advance yourself in another position within the human service field. We wish you success in your career. less
Thank you for commenting about your employment experience at Key. Key is a stepping stone for many of our employees who are looking for entry-level direct care experience, supervisory experience or clinical experience. Key is committed to the professional growth and development of every employee and we value lifelong learners of human services. Thank you very much for your dedication, every day, in order to make a real difference in the life of children and youth.
Thank you for taking the time to write a comment about your work experience at the Key Program. We acknowledge the hard work and sacrifices made by all our staff, both individually and as a team, so they can make the greatest difference in the lives of the children they work with each day. Thank you for your hard work, your dedication to the clients, and your commitment to your team. Teamwork is vital to our mission. We hope that the direct, hands-on experience, training, supervision and guidance you received at the Key Program has provided you with upward mobility as you pursue your career. On behalf of Key, we wish you great success.
Thank you for your comments about your experience at the Key Program. We strive to have as many good days as possible, but during those "stressful days," my guess is that you learned a whole different set of skills and strategies that helped you build confidence to successfully manage crisis situations and to safely diffuse difficult client behavior. We hope that the hands-on experience, support and training that you received at Key has positioned you for a different experience and position in the human service field. We wish you the best of luck as you pursue your career.
Thank you for your kind words regarding your experience working at the Key Program. Teamwork is a critical part of a program's success because it really does 'take a village' to provide the support and treatment our children and youth need, each day. Yes, "sometimes the hours can be long," especially if we have a child/youth/family who is in crisis; so Key encourage all our staff to use their days-off and benefit-time for their own self-care and rejuvenation. Thank you for your commitment, dedication, and time that you give to help improve the lives of Key kids and families.
Thank you for sharing your experience at the Key Program. It is acknowledged that you have expressed your dissatisfaction because you feel the work and attention you provided to the clients went unrecognized by your supervisory team. However, the entry-level Residential Caseworker's primary role is that of a frontline staff member who spends their shift professionally engaging with the clients, who are in need of constant supervision. Shift supervisors have other and different responsibilities that warrant them to meet together regularly to tend to other program and regional-wide matters; while the team of Caseworkers is responsible to engage with and supervise the clients in the program. In regard to reimbursement, direct care staff are not allowed to make any unauthorized purchases on the behalf of our clients. Each program has a petty cash for client needs; and any purchases are to first be approved by a Program Supervisor. For mileage reimbursement, there is a timeframe to submit documentation that coincides with Key's every-other- week "automated" payroll schedule. If the staff is not timely with his/her reimbursement documentation, their reimbursement payment will be delayed. We wish you the best in your future endeavors.
Thank you for commenting about your experience at the Key Program. We are sorry that you did not have a good experience and it appears that you did not feel supported. Your comments have been shared with the regional management team for review and discussion. Best of luck in your future endeavors.
Thank you for your review of the Key Program. We are sorry that you did not have a good experience. Your comments will be shared with Key's management team for review.
It was very kind of you to share your experience about working at Children's Charter Trauma Clinic, a division of the Key Program, Inc. Thank you!
Thank you for taking the time to comment about your experience at Children's Charter Trauma Clinic, a Division of the Key Program. We wish the very best in your future endeavors.
Thank you for your kind words about Key employees and the good work they do with children, youth and families. In response to your comment about the "job description change," the job responsibilities noted on our on-line job postings are not all-inclusive; but are meant to provide a sampling of what the position entails. A full job description for any position is available to applicants during the interview process; and the same is signed by the new employee on his/her first day of hire. We wish you the best as you continue in your career.
Thank you for taking the time to express your positive comments about your experience while working at the Key Program. Thank you for all your hard work and your commitment to support the children, youth and families that you worked with at Key. We wish you the best as you continue your career.
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Thank you for your comments about your employment at the Key Program. We are sorry that you did not have a good experience and it appears from your comments that you did not feel appreciated by the agency. As a Supervisor at Key, we hope that you felt a sense of achievement with the work you did to train and develop your staff team and that you had felt a sense of satisfaction with the work that you did to help the kids and families that you worked with at Key. We wish you the best in your future endeavors.
Thank you for your thoughtful review of your experience at the Key Program. We wish you great success in your career.
Thank you for sharing your comments about your employment with the Key Program and I am sorry to hear that you did not have a good experience. You are correct that working in the human service field is challenging and demanding work. At Key, we work with behaviorally challenged children and youth who have suffered multiple traumatic events throughout their short lives. Unfortunately, when feeling stressed, a child or youth may express his/her emotions by using aggressive behavior. At that time, first it is our responsibility to keep the child safe; and then it is our responsibility to work with the child to teach him safer and healthier ways to communicate his feelings or needs. All of Key employees receive a certification in crisis intervention through the Crisis Prevention Institute (CPI) by participating in a 16-hour training to learn and practice de-escalation and crisis intervention techniques. Further, Key offers additional crisis intervention-related trainings such as Trauma Informed Care, Dialectical Behavioral Therapy (DBT), Limit Setting, Avoiding Power Struggles, Professional Boundaries, and Relationship Building with Clients. We wish you the best in your future endeavors.
Thank you for sharing your experience as an employee of the Key Program. I would agree with you that Key is a great place to build friendships with co-workers and I know that happens because Residential Workers form excellent teams that provide quality care, treatment and a safe living environment for the children/youth. Safety of our clients and staff is of the utmost importance to Key. Key mandates numerous trainings for all employees including a 16-hour Crisis Intervention Certification, the Human Service Worker Safety training, Residential Safety, Personal Protection Plans, Home Visit and Community Safety, etc. Further, in every program location, there is a Program Supervisor, an Assistant Program Supervisor, a Shift Supervisor, or a Night Shift Manager present to provide support. Also every night, there is an active On-Call Supervisor who is available to staff to assist with any situation or for consultation. We wish you the best of luck as you pursue your career.
Thank you for taking the time to share your experience as a social worker intern at the Key Program. The human/social service field needs so many more people like you....people who understand WHY our teens may be challenging and people who are willing to step outside of their own comfort zone to grow personally and professionally in order to have more successful outcomes with the children, youth and families they are working with. We greatly appreciate all the work you did with our Key kids and families, Congratulations and we wish you the best of luck as you continue to move forward in your social service career.
Thank you for your thoughtful review of your experience as an employee at the Key Program. You are so right about the importance of teamwork! Although your review is anonymous, we would still like thank you for all your hard work, time and dedication you put into your work to help the children/youth and families we serve. We hope that the training and experience you received in your tenure at Key has positioned you for upward mobility in your career path. We wish you the best of luck in your future endeavors.
Thank you for sharing your experience as an employee at Key. Rest assured that the work you have done with the youth in your program was extremely meaningful to them and their families. I’m sure that you “planted many seeds” with the youth, but unfortunately, we are not always around to see the benefits of all the work we do with them. Sometimes, it takes a while for our messages to sink in, but we know they are listening and they do remember the people involved in their lives who genuinely cared for them. It seems to me that you were one of those people. Thank you for being a caring and dedicated staff member and we thank you for your commitment to helping the children/youth and families involved in your program. We are pleased to hear that Key was a stepping stone for you in your human services career and we wish you the very best.
Thank you for sharing your experience as an employee at the Key Program. I am sorry that you did not have a good experience working at the Key Program. It appears that you felt unheard and underappreciated. We certainly know that someone’s feelings can’t be wrong; however, as an anonymous reviewer, all we can do is acknowledge your comments. We wish you success in your future endeavors.
Thank you for sharing your current experience as an employee at the Key Program. I would agree with you that most people who come to Key have an incredibly steep learning curve and can be overwhelmed with the pace of our programs due to the nature of our client population. The Assistant Shift Supervisor position is an important leadership role and we greatly appreciate the hard work and personal sacrifices that you make to ensure the safety of your program and clients. Thank you!
Thank you for taking the time to share your experience as an employee at the Key Program. I agree that we are a pretty “great company” and one of the many reasons is that our Management Team strives to provide the best possible wages and benefit package for ALL our staff. As a non-profit agency, our wage structure is based on our program contracts and when we can increase wages, we do. Currently, Key’s hourly wages are either the same or slightly higher than our competitive provider agencies. We keep the staff contributions to our health insurance policies at a minimum, with excellent coverage. And, as you mentioned, we offer very generous tuition assistance and graduate school scholarship benefits that we promote and encourage staff to utilize for their professional growth and development. Thank you for work you have done with our children and youth in the Therapeutic Mentoring Program. We wish you the best as you progress in your career.