KeyBank Employer Reviews

I have worked for Key for 4 years. I am in the retail banking side and in the past 4 years I have seen them from a customer service focused atmosphere to a higher sales demands then maintaining high customer service. No raises, compensation plan is horrible. Benefits are horrible...the only saving grace for a 3 star rating was the vacation time. I would – more...  not recommend this as a bank to work with since they do not look to their inside staff for advancement, no raises, low work-life balance. – less

I opened and closed bank. worked as a teller which means did teller transactions, vault operations, atm balancing, ordering and recieving cash, compliance issues, training new tellers. the hadest part of job was selleing products.

I really liked working for Key. My hours were the only thing that I really didn't care for. I had a great boss and a great team. I would recommend working here.

Everyday was a set routine.. with really great co workers. We worked well as a team . Branch was a pretty busy branch.. Customers very pleasant . Most enjoyed the people of the area and having their business meet many types of customers .

Ability to expand your knowledge is available to those who seek it. However, growing withing the company is a very difficult task. Friendly competition makes the day go by fast.

As Client resolution specialist, I have performed following tasks:

• handling all customer disputes on posted electronic transactions, including ACH, Debit Card Signature, ATM/PIN, and Internet Banking/Bill Pay transactions
• Performing semi-routine and repetitive research associated with check processing both paper and image exchange using a variety – more...  of systems such as Adjustments Hub, Hogan, APA and General Ledger
• Processing 701 Letters for Reg E Disputes using ADH and Payments Manager
• Adhering to a variety of defined procedures
• Providing excellent customer service

The supervisor and co-workers have been very helpful throughout the training period and have been available afterwards to ask questions. I have learned to operated variety of systems including Adjustments Hub, Hogan, APA etc. I have enjoyed the learning part as I am always open to learn new skills and improve my performance. – less

Keybank has excellent employee benefits for their employees and offer a flexible schedule if needed. Job security and advancement is only prevalent if you work within their corporate footprint locations. In the last 10 years there have been many cost saving initiatives which have impacted employee jobs negatively.

It was good in this department especially when first being hired here from the customer service dept. The call volume was very minimal and there were workquenes where whatever requests were there we had to service them manually and send the customer what they wanted. Because another call center had closed our work then doubled and it became more stressful – more...  but we had a wonderful working enviornment. – less

Key has great medial and retirement benefits. I enjoy the coworkers I have within my branch and we all work well together. We have had a lot of turnover within retail during the past year, which I feel is a negative.

I gave my two week notice because I want to find a job closer to my home. And have better pay for my expereince. I am a great people person. I am a team player and a dependable person looking to grow with a company.

I enjoyed my short year and a half I worked for the company. I was just beginning my family and it was the perfect fit for someone like myself. It enabled me to have a perfect home and work life balance.