Pros: good starting pay
Cons: miserable work environment, poor staffing, and corporate over customer mentality
I worked as a floating teller for Keybank for fourteen months. This gave me the opportunity to experience many different Keybank branches, and while I'd have to say that the majority of my coworkers were wonderful, just about everything else about this job was awful.
I was an on-call worker, filling in for branches as they needed me, which meant that I had no benefits and no sales goals. The management, however, never quite understood this arrangement. I purposely avoided attempting to get on full-time or even part-time, because I'm a terrible sales person, and I know that at Key if you don't meet your sales goals for a certain period of time they WILL fire you. I saw it happen a couple times while I was there. Regardless, the management was constantly pressuring me to push credit cards and mortgage options and extra accounts on clients who 90% had no interest in anything other than doing what they came in to do and getting back to their own jobs. I had no incentive and no reason to do what they asked, but at almost every branch I was asked to, anyway.
Banking is a high-stress world in the best of circumstances, but at Key, the stress is multiplied exponentially by the lack of enough employees to staff most branches (they eliminated a bunch of positions to cut costs while I was there), the amount of work they expect the limited staff to be able to accomplish, and the irritation most clients of Keybank inevitably feel at having to wait in extra long lines because of poor staffing and then having products shoved in their faces if they make the mistake of actually coming into – more... the branch.
I know of some smaller, much less corporate banks who've had their same tellers for years, because they're actually concerned about the well-being of their employees. At Key, there were times I'd show up at a branch only to find that almost all of the tellers had resigned or switched to another bank at almost the same time. That's how miserable Key made us all.
In the end, I was terminated two weeks before I'd planned to seek another job, anyway. I deposited a check for a client into their account that turned out to be fraudulent, and the loss was great enough that they decided I wasn't worth keeping. I'm not angry about being let go from Key. I saw the same thing happen to many a better employee than I before my time came. I was smiling as I walked out the door for the last time, in fact, because the misery had finally come to an end.
If you want to get into banking, I would recommend going for credit unions, who I heard very good things about, or go for smaller community or state banks, who will treat you much better than the cold corporate wall that is all the warmth you'll ever see from Key.
*Tip: Other big banks, like B of A and especially Wells, are also miserable, or so I've heard from a great many co-workers and clients of theirs. – less